#Spain #Huawei #Barcelona #AI Technology #Voice Services

Building a Future-Ready Speech Network

The evolution of speech services lies at the core of telecommunications, where the integration of artificial intelligence (AI) is paving the way for transformational changes. As we approach 2025, China alone has seen its user base for New Calling—an innovative voice service—exceed 80 million, demonstrating an ever-growing demand for advanced communication technologies.

The Rise of New Calling

The New Calling service is a notable breakthrough in voice applications that facilitates not only traditional voice interactions but also offers augmented functionalities. Currently, over 70 device models support data channel functions, marking a significant stride towards seamless communication. Key players like China Mobile are leading the charge by introducing an AI life assistant. This service enables users to access medical consultations and order medications through calls, truly embodying the concept of Call-as-a-Service.

Moreover, the reach of New Calling is extending beyond China’s borders. Telecom operators such as Zain in Kuwait, stc in Saudi Arabia, and AIS in Thailand are adopting features like Visualized Voice Calling and real-time translation, which opens up vast opportunities for global expansion and elevates the user experience throughout diverse markets.

AI and the Next Generation of Speech Services

The progression of speech services parallels advances in communication technology, notably with the implementation of 5G and AI-driven enhancements. Huawei's AI calling solution utilizes mobile phone dial pads alongside the extensive resources available from network operators to elevate the caller experience significantly. By incorporating AI technologies, operators can offer groundbreaking services that prioritize user satisfaction.

To tackle challenges stemming from the coexistence of multiple generations of telephone networks, Huawei has presented the convergent Bare-Metal solution—Single Voice Core (SVC). This innovative approach centralizes access across 2G, 3G, 4G, 5G, and fixed-line users into a unified network. This design not only simplifies transitioning away from outdated systems but also ensures that operators can capitalize on their investments for long-term benefits.

Enhancements in Call Quality and Functionality

Via the integration of noise-canceling technology within the fully converged SVC network, operators are empowered to deliver crystal-clear calls and transform HD calls into immersive user experiences. Further, innovations involving call assistants can enhance the calling process dramatically by incorporating smart call acceptance, real-time translations, and post-call summaries.

On platforms operating on data channels, multimodal general assistants can handle complex tasks during calls, linking various industries through dedicated phone numbers and providing a unified service access point that aligns seamlessly with the AI age.

Looking Ahead

As the Mobile World Congress 2026 approaches, scheduled for March 2 to 5 in Barcelona, Huawei looks forward to collaborating with industry partners across the globe. The goal is to revolutionize every call into an AI-enabled communication, improving connection quality and heralding the dawn of a new era in Call-as-a-Service. This ongoing commitment not only maximizes network potential but also elevates the overall user experience, setting the stage for widespread adoption of these advanced capabilities in voice communication.