#Canada #Montreal #AI Agents #Agentforce #Coveo

Coveo Enhances AI Agent Capabilities

Coveo, a leader in AI-Relevance, has recently announced groundbreaking updates to its AI agent platform, Agentforce, aimed at improving business outcomes through enhanced search and generative experiences. This innovation comes at a time when organizations are under increasing pressure to deliver faster, more precise support to their customers.

Introduction of Custom Actions

On October 14, 2025, Coveo revealed two high-demand features: custom context and broader compatibility. These new capabilities significantly boost the relevance and intelligence of support interactions, thereby upgrading the customer experience across various platforms. Joyce Leung, VP of Support Operations at Illumio, praised the integration of Coveo with Agentforce, highlighting a dramatic improvement in response accuracy that transformed internal feedback from mediocre to outstanding.

The Need for Enhanced AI Solutions

In an era where service, commerce, and marketing leaders strive to provide scalable, trustworthy experiences, the combination of Agentforce and Coveo offers a robust solution. Jujhar Singh, President and GM of Applications and Industries at Salesforce, emphasized the pressing need for advanced tools that harness deep enterprise knowledge with contextual intelligence. He asserted that this integration empowers teams to deliver customer service with enhanced precision.

Precision Through Custom Context

Coveo’s new features leverage the Coveo Relevance-Augmented Passage Retrieval API (PR-API), which has been designed to enhance information retrieval by utilizing detailed user-specific data, such as agent roles and account tiers. This personalization leads to extremely relevant answers, which not only improve self-service capabilities but also minimize resolution times and operational inefficiencies. Richard Tessier, Co-Founder and SVP Product at Coveo, stated that these advancements provide enterprises with essential tools to create effective AI agents with grounded context.

Autonomous AI Actions

Further, Coveo for Agentforce connects to a robust AI platform, streamlining access to contextually relevant results from a wide array of content sources. This integration unlocks a suite of customizable, GenAI-powered actions, enabling AI agents to autonomously resolve cases, draft emails, and generate knowledge articles—all within the framework of approved enterprise content. This functionality is particularly crucial for businesses looking to lower service costs while accelerating resolution times.

The Future of AI-Driven Support Interfaces

Coveo's announcement marks a significant stride in the evolution of AI-driven support systems. By enhancing the functionalities of Agentforce, Coveo aims to solve critical enterprise challenges related to accuracy, security, and content trust. These innovations promise a new standard for AI agents in meeting customer needs effectively and efficiently.

Availability and Pricing

The latest improvements to Coveo for Agentforce are included in the Coveo AI-Relevance Platform, now available for organizations looking to adopt these solutions. Interested parties can find more information and see the technology in action at Dreamforce, specifically at the Trailblazer Forest Booth #6 and Agentforce Pavilion Booth #11.

Conclusion

Coveo is dedicated to transforming how businesses engage with their customers and employees through superior AI-Relevance. The company’s unique approach focuses on delivering highly personalized experiences that align directly with individual needs and contexts. Their efforts in advancing AI functionalities represent a bold step towards harnessing the full potential of digital innovation to create unparalleled customer experiences. By integrating powerful AI capabilities, Coveo is setting a new benchmark for companies aiming to thrive in the digital landscape, driving forward what they believe is essential: a committed focus on relevance in the digital age.