#China #Beijing #China Immigration Service #Immigration Hotline #Language Support

Enhanced Language Support at China Immigration Service

On November 26, 2024, a significant upgrade is coming to the China Immigration Service Hotline, known as 12367. This highly-regarded service will now additionally support Russian, Japanese, and Korean languages. Existing bilingual options in Chinese and English will remain available, expanding accessible communication across more cultures.

The decision to integrate these languages reflects China's commitment to facilitating smoother interactions for foreigners, including tourists and expatriates living in China. By dialing 12367, callers will be able to select their preferred language through an intuitive voice prompt, ensuring that language barriers do not hinder important immigration inquiries.

What sets this service apart is its comprehensive approach to communication. For users choosing the Russian, Japanese, or Korean options, the hotline will connect them with an interpreter and a hotline operator. This triadic communication system promises immediate and effective support, significantly enhancing the user experience.

A One-Stop Solution for Immigration Queries

The China Immigration Service Hotline has been an instrumental service hub since its inception on April 8, 2021. It serves both Chinese citizens and foreign visitors, catering to a range of immigration-related questions and concerns. Alongside the telephone hotline, users can access support through various platforms such as an app, WeChat, Alipay mini-programs, and its website.

With over 14 million calls to date, the hotline has become a lifeline for individuals needing assistance regarding China’s immigration policies. Impressively, it has achieved a first-call resolution rate of 99.9% and an average user satisfaction rate of 98.6%. These statistics underscore the hotline's effectiveness in addressing urgent needs within the realm of immigration management and policy.

Moreover, the reach of the hotline is noteworthy, having extended its services to 156 countries and regions. This expansion represents a commitment to international engagement and support for foreigners navigating the complexities of residing in or visiting China.

Future Enhancements and Commitment to Service

Looking forward, the National Immigration Administration (NIA) plans to further optimize the hotline's operations. There are promises of additional service channels and new features aimed at enhancing user convenience. This proactive approach is not only about meeting current needs but also preparing for future demands as global mobility evolves.

The NIA is focused on ensuring that immigration services remain aligned with international standards, contributing to a market-oriented, law-based, and globally integrated business atmosphere in China. By improving access to essential services, they aim to foster better communication and understanding between the local and foreign communities.

In summary, the expansion of language support at the China Immigration Service Hotline is a game-changer for non-Chinese speakers, simplifying access to critical immigration information and fostering smoother transitions for international visitors. As China continues to open its doors to the world, improvements like these highlight the nation's commitment to making immigration processes more user-friendly and culturally inclusive.