#Japan #Tokyo #GenAI #MOBILUS #MOBI BOT

Launching MOBI BOT GenAI

MOBILUS Inc., based in Shinagawa, Tokyo, has officially launched its latest product, the MOBI BOT GenAI, on August 3, 2026. This advanced AI chat agent is designed specifically for contact centers, incorporating a comprehensive suite of five distinct AI chat functions. From scenario-based responses to Retrieval-Augmented Generation (RAG) and generative AI capabilities, the MOBI BOT GenAI consolidates everything needed for efficient customer interactions into a single package.

Addressing Industry Needs

The growing adoption of generative AI has significantly raised expectations for AI chat agents. However, many contact center representatives voice grievances about their AI implementations. Concerns include underutilization, unclear feature selections, and confusing pricing structures. The diversity of inquiries—from straightforward requests to complex issues—further complicates effective AI deployment. Moreover, in an industry plagued by staffing challenges and high turnover rates, organizations often lack the essential expertise and collaborative knowledge necessary to integrate AI solutions effectively.

Recognizing these challenges, MOBILUS developed the MOBI BOT GenAI to bring together essential functionalities while providing dedicated support for deployment and ongoing management.

Features of MOBI BOT GenAI

The MOBI BOT GenAI integrates several essential features needed for effective customer engagement:

• - Unified AI Chat Functions: The package includes five specialized AI chat functions tailored for various business needs. These include Scenario for standard inquiries, Vector Search for FAQs with semantic understanding, RAG for generating accurate responses using existing knowledge bases, Generative AI Actions for automating procedures, and WebSearch for leveraging up-to-date web information.
• - Dedicated Support Team: A committed team provides consistent guidance through assessment, initial setup, training, and ongoing operational improvements. Their expertise facilitates a self-sustaining operational environment, with over 99% ongoing usage rates as per internal data.
• - Comprehensive Service Integration: For inquiries that cannot be resolved through AI, the system seamlessly transitions users to a live agent via MOBI AGENT. Additionally, with robust security measures under Security Suite, the solution is designed to handle sensitive information across various sectors while enhancing user experience through tools like LINE official accounts.

Diverse Functionalities Explained

1. Scenario: Automates standard processes via intuitive GUI controls, processing tasks such as address changes or applications with 24/7 availability.
2. Vector Search: Enhances search accuracy by understanding the underlying intent of inquiries, minimizing misinterpretation and effectively guiding users to answers.
3. RAG: Combines knowledge from multiple sources to generate accurate responses, addressing even complex inquiries while citing sources for verification.
4. Generative AI Actions: Extends functionality beyond answering inquiries, facilitating tasks such as making appointments or collecting customer details.
5. WebSearch: Automatically gathers and processes information from specified URLs to ensure users receive the most current answers available, reducing the burden of content management.

You can learn more about the MOBI BOT GenAI at the service site: MOBI BOT GenAI Service

Future Prospects

MOBILUS is committed to enhancing productivity and customer experience within contact centers through a suite of solutions, including human chat capabilities with MOBI AGENT and operation support AI innovations like MooA®. Through the introduction of MOBI BOT GenAI, they aim to integrate AI, human support, and security into a cohesive service experience. As generative AI continues to evolve, MOBILUS remains dedicated to improving the quality of customer interactions and business profitability.

About MOBILUS Inc.

MOBILUS specializes in designing customer experience (CX) branding strategies that preemptively address client challenges. With a commitment to innovation, the company has developed several SaaS solutions aimed at digitizing customer communication. Having served over 500 enterprises, their mission is to deliver leading CX solutions across all business sectors. Visit MOBILUS for more information.