#Japan #Tokyo #Asahi Kasei #Palette Cloud #My Concier

Introduction

Asahi Kasei Residence has announced the integration of an innovative AI chatbot into their tenant app, My Concier, effective November 4, 2025. Developed by Palette Cloud, a company specialized in rental management solutions, this advancement aims to elevate tenant satisfaction through improved digital interfaces. The new chatbot is designed to reduce the overwhelming demand on operators and enhance the overall user experience.

Background and Key Value of Palette Cloud

Asahi Kasei Residence manages numerous rental properties, including Hebel Maison, and has focused on enhancing digital communication channels to improve tenant interactions. However, they faced significant challenges with high reliance on operator responses, leading to delays during peak inquiry periods. In response, Palette Cloud’s AI Chatbot aims to streamline inquiry management and build a self-service ecosystem for tenants, allowing for a more efficient resolution without heavy reliance on human operators.

Objectives of the AI Chatbot

The primary goals of the AI chatbot include:
1. Providing quick answers without the hassle of searching through FAQs.
2. Guiding users to the correct contact points on the web, thereby speeding up problem resolution.
3. Increasing tenant self-resolution rates and decreasing phone call volumes.

Features of the AI Chatbot

Advanced Conversational Abilities

The newly introduced chatbot is not just a scripted response tool; it utilizes Generative AI technology, leveraging advanced language processing capabilities. This ensures that even ambiguous queries and minor typos are interpreted accurately, enabling smooth, natural conversations.

The AI engages in iterative dialogues, continuously refining its responses based on the tenant’s questions, thus making the interaction less stressful and more user-friendly.

Automatic Redirection to Appropriate Support

After presenting potential solutions or responses to FAQs, if issues remain unresolved, the AI will automatically direct tenants to the appropriate inquiry form based on their query. This ensures that the necessary information is presented without confusion, enhancing the user experience.

For urgent matters such as safety confirmations, contact numbers are made readily available for immediate support.

Seamless Information Transfer

In cases where inquiries require transitioning to the contact forms, the chatbot will summarize prior conversations, minimizing the repetition of information and saving tenants time.

Future Prospects

Palette Cloud views this implementation as the first phase of its digital transformation project in the rental management sector. Their ongoing commitment aims to further innovate and streamline rental management tasks, enhancing productivity and tenant satisfaction continuously.

About Palette Cloud

Established in November 2010, Palette Cloud aims to make real estate management operations stress-free for companies. With a dedicated vision focusing on enhancing productivity and motivation among employees, Palette Cloud is committed to promoting a collaborative approach to achieving its goals.

Contact: Nagata ([email protected])
Visit: Palette Management
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