#Japan #Tokyo #Customer Experience #Livepass AI Agent #FAQ Solution

Livepass Announces Revolutionary Product Strategy

Livepass Inc., headquartered in Tokyo and led by CEO Akihiro Nakamura, is set to redefine customer experience (CX) through its groundbreaking product strategy. Transitioning from traditional video-based services, Livepass aims to create a profound "digital customer service experience," thereby supporting companies in their CX evolution.

The company's patented technology now integrates personal data security with its unique customer needs assessment technology, resulting in the launch of the "Livepass AI Agent." This innovative offering will enhance the comprehensive customer interaction process, transforming site visits, inquiries, recommendations, and analytics. The first product in this revolutionary lineup, the FAQ Matching Solution named "Livepass QA," will be officially released today, July 31, 2025.

Livepass has combined its generative AI capabilities with its long-standing expertise in personalized video technology. By offering a new "human-AI collaborative solution," the company is ready to support client enterprises across various domains, including marketing, customer support, and internal operations.

Livepass AI Agent: A Step Towards Human-like Digital Service

Product Evolution

Livepass is evolving its product offerings to include four customer interaction channels and a single analytical foundation, tailored to meet the customer journey requirements. This new platform will complement the existing Livepass Catch personalized video technology and aims for a fully integrated customer experience by 2026. A robust analysis infrastructure to monitor these interactions is also part of the forthcoming offerings.

Role in the Customer Journey

The core of the Livepass AI Agent lies in its design, which minimizes the collection of personal information while leveraging patented technology to provide a safe and secure operation. This approach allows AI to deepen user understanding before delivering personalized video content to assist decision-making. Following this interaction, information is shared with client companies, ensuring customer experience is enhanced without sacrificing compliance and security.

This architecture is built upon several proprietary technologies that are either patented or in the application process, providing a significant competitive edge for future domestic and international expansions.

In a world where video automation and FAQ responses are becoming standardized, Livepass sets itself apart by merging consulting and creativity into a comprehensive support system, promising a unique, human-like customer service experience.

Message from CEO Akihiro Nakamura

"There exists a different CX for every customer."

Nakamura's philosophy urges the company to consider not only corporate efficiency but also the true value offered to each individual customer. Livepass has already advanced corporate- customer communication by providing interactive video experiences that invite user participation, moving beyond mere video presentation to making it an integral part of the service experience. Their mission now is to leverage personal data protection while fusing AI with human knowledge, interpreting user actions and preferences to identify challenges and psychology. This collaborative approach will bring innovative CX experiences to all digital touchpoints.

At Livepass, the vision is clear: to advance towards human-centric service, aiming to walk alongside each customer and provide exceptional CX. They are committed to redefining customer-enterprise dynamics not just as an evolutionary expression but as a core essence of service interaction.

The Revolutionary FAQ Solution: Livepass QA

Livepass QA employs a unique "saratoui logic" designed to navigate ambiguous customer queries. This will allow AI to engage users in brief, concise follow-up questions, precisely identifying their intent. Unlike traditional FAQ systems, the solution prioritizes empathic dialogue, enhancing user experience throughout the inquiry process.

Immediate and Accurate Answers

Upon identifying user questions, content certified by human oversight—such as videos and images—will be instantly provided, ensuring clarity and helping users comprehend complex operations intuitively.

Enterprise-Grade Safety and Reliability

Livepass QA prioritizes operational safety, reducing the risk of AI-driven errors. All response content is curated from pre-existing FAQs, guaranteeing that only verified information is presented, making it a reliable addition to business operations.

Seamless Integration with Existing Solutions

The FAQ solution can easily connect to existing chatbots and platforms, enhancing customer interaction without disrupting current workflows. Further support includes user-personalized displays tailored to different user attributes.

Automated FAQ Generation

Leveraging LLM (Large Language Model), FAQ content will be auto-generated from existing manuals and inquiry histories, reducing operational costs while solving issues related to inconsistent information.

BPO Collaboration for Optimal Operation

In collaboration with external partners, Livepass will support FAQ database organization, ensuring customer needs are met during the improvement and implementation processes.

Projected Outcomes
With unparalleled accuracy for FAQ resolution and inbound call reduction, Livepass QA enhances user self-service capabilities significantly. Automation of FAQ development and maintenance addresses operational burdens effectively, enhancing knowledge coverage and consistency.

Evidence of this innovative approach is already in progress with partnerships among leading companies and gradual announcements will follow.

Why Focus on ‘Saratoui’ Now?
While the adoption of FAQs and chatbots rises, many users face difficulties in articulating their questions effectively. Livepass QA addresses this gap between question precision and response accessibility, enhancing user self-service. This dynamic process, powered by AI, distinguishes Livepass from standard chatbot solutions, fostering collaborative inquiry to reach accurate answers.

Visit our Livepass QA Product Site for more information.

About Livepass Inc.

• - Company: Livepass Inc.
• - CEO: Akihiro Nakamura
• - Founded: December 2013
• - Headquarters: Ark Hills South Tower 16F, 1-4-5 Roppongi, Minato, Tokyo
• - Business Focus: Development and provision of marketing services, data analysis, consulting
• - Corporate Website: Livepass Official Site

Contact for Press Inquiries

For more press information, please contact us through our website Livepass Contact.