Kawachinagano City Spearheads Administrative DX with AI Sakura

Kawachinagano City Accelerates Administrative DX

In a bold move towards digital transformation (DX), Kawachinagano City has announced the implementation of "AI Sakura," a revolutionary AI assistant developed by Tifana Dotcom, starting August 1, 2025. This initiative marks a significant step in reconfiguring administrative services by utilizing digital technology to improve efficiency and citizen satisfaction.

Enhancing Citizen Services

One of the primary goals of the AI Sakura integration is to streamline the application processes linked with citizen ID cards. By reducing the complexities of filling out forms, citizens can expect a more seamless experience when interacting with administrative services. The AI will automatically input necessary information, such as names, addresses, and dates of birth, upon scanning the My Number card, liberating residents from cumbersome paperwork.

Furthermore, with the introduction of avatar-based customer support, citizens visiting the city hall will receive immediate guidance from AI Sakura regarding the relevant offices and procedures. This advancement not only reduces waiting times but also establishes a more welcoming and helpful atmosphere.

The commitment to improving citizen services doesn't stop there; the initiative also includes an emphasis on online services, enabling residents to conduct administrative tasks from the comfort of their homes. By leveraging digital tools, Kawachinagano City aims to lessen the need for in-person visits, thereby enhancing convenience for all citizens.

Support for the Elderly

A noteworthy aspect of the AI Sakura deployment is its focus on bridging the digital divide for elderly citizens. To ensure that seniors can navigate this new technology confidently, Kawachinagano has established a Digital Support Team composed of seniors who will assist their peers in using the AI effectively. Through workshops and direct engagement, community members will receive personalized support as they learn to operate the new system.

This two-pronged approach aims to eradicate technological apprehensions among older residents, allowing them to benefit fully from the advancements in digital governance. By directly incorporating feedback from seniors during the initial stages of implementation, Kawachinagano City is ensuring that its digital initiatives prioritize accessibility and inclusivity.

Streamlining Employee Workloads

In addition to benefiting citizens, AI Sakura also significantly alleviates the workload of city employees. Tasks that involve repetitive inquiries and the processing of applications will be handled by the AI, allowing city staff to concentrate on more complex issues and personalized services.

As a result, the quality of public services is anticipated to increase considerably, while also fostering a healthier work-life balance for employees. This advancement in administrative efficiency reflects a long-term commitment from Kawachinagano to innovate and enhance public service delivery continuously.

Further Steps in DX Implementation

Kawachinagano City’s partnership with Tifana Dotcom to launch AI Sakura signifies a forward-thinking approach to governance. The city has already embarked on an extensive digital journey, which includes initiatives like an electronic decision-making system launched in 2021 and a business chat system implemented in 2022. The ongoing integration of advanced AI technologies like AI Sakura demonstrates the city’s unwavering dedication to achieving a comprehensive digital transformation.

About AI Sakura

AI Sakura is an interactive AI that needs no user tuning or configuration. Its development is based on the concept of being a supportive presence in both professional and personal realms. By utilizing cutting-edge technologies like ChatGPT and image generation AI, AI Sakura has been customized to cater to the distinct needs of various clients, including universities, local governments, and numerous sectors across Japan.

This innovative service exemplifies how AI can be harnessed to create not just a more efficient government but also a more inclusive society. With ongoing plans for expansion and coordination with local sports teams, such as the women’s soccer club Speranza Osaka, Kawachinagano City is leading the way in showcasing how technology can foster community spirit and enhance public services.

In conclusion, the integration of AI Sakura represents a pivotal shift in how Kawachinagano City engages with its residents. With its focus on innovation, accessibility, and efficiency, the city is making strides toward becoming a model for future municipal administrations.