MHC and DTECH Forge Strategic Alliance to Enhance EMEA Customer Communication Management

MHC and DTECH Partner to Revolutionize Customer Communication Management in EMEA

MHC, a key player in intelligent document automation and SaaS solutions, recently announced a strategic partnership with DTECH Software and Technology, a top integrator specializing in customer experiences across Europe, the Middle East, and Africa (EMEA). This collaboration aims to enhance customer communication management in highly regulated sectors such as financial services, insurance, and utilities.

Unlocking Cutting-Edge Solutions

The partnership focuses on leveraging MHC's NorthStar Customer Communications Management (CCM) platform, which automates the creation and delivery of personalized compliance documents. This innovation is crucial in today's market, where businesses are mandated to provide seamless customer experiences while adhering to regulations. The platform enables businesses to engage customers dynamically throughout their journeys, ensuring compliance and enhancing customer satisfaction.

The functionality of NorthStar CCM is bolstered by its AI-powered, low-code capabilities, allowing non-technical users to seamlessly manage communication workflows without heavy reliance on IT departments. This feature is particularly beneficial for organizations seeking to streamline operations and enhance efficiency.

Statements from Key Leaders

DTECH's CEO, Volkan Vural, highlighted the importance of their innovative product portfolio while emphasizing that customer experience has become a pivotal differentiator in the digital era. “With digital engagement reshaping the way organizations communicate, MHC brings unique capabilities that complement our offerings, enabling modern interactions that today's market demands,” explained Vural.

Mahmoud Jaafar, DTECH's Regional Sales Manager, echoed these sentiments, noting that the collaboration will empower businesses to manage customer engagements effectively. Jeff Butts, MHC's Chief Sales Officer, expressed enthusiasm over their extended reach into the EMEA region, stating that the partnership will equip organizations with cutting-edge tools necessary for adapting to evolving customer expectations and regulatory demands.

Creating an Impactful Ecosystem

The cooperative relationship between MHC and DTECH promises a comprehensive suite of solutions tailored to address the unique challenges faced by various sectors within the EMEA. Paul Rokos, MHC’s VP of Channel Sales, emphasized the collaborative nature of the partnership, stating, “This represents an end-to-end solution built on a foundation of CCM expertise, trust, and ongoing support.” Together, they aim to establish a powerful ecosystem delivering continuous value to clients.

About MHC

MHC empowers organizations to drive digital transformation by automating critical processes related to document creation, capture, and distribution. With their adaptable intelligent document automation platform, MHC supports businesses in enhancing operational efficiency while fostering important relationships with customers and vendors.

For additional details, visit MHC's official website.

About DTECH

DTECH is dedicated to delivering innovative technology solutions and facilitating digital transformation across the Middle East and Turkey. Their regional expertise and commitment to customization enable clients to achieve their digital objectives effectively.

For more information, visit DTECH's official website.