Enhancing User Support: Full Integration of AI Chatbot in Meviy Platform

Revolutionizing User Support with Meviy’s AI Chatbot

The mechanical components procurement platform, Meviy, developed by Misumi Group, is set to take a significant leap in user support by integrating a robust AI chatbot from February 24, 2026. Utilizing Large Language Models (LLMs), this AI-driven service will sift through over 300 pages of extensive technical and operational manuals, interpreting customer inquiries to provide optimal, instant responses. As Misumi continues to enhance its services, the aim is to deliver time value globally to customers in the manufacturing sector and contribute to productivity improvements.

Background of Meviy

Since its launch, Meviy has implemented various feature enhancements to improve user convenience continually. As the platform evolved, the range of materials, processing conditions, and functionalities expanded exponentially, leading to a massive influx of information exceeding 300 pages in technical and operating manuals. Customers began expressing concerns regarding the time it took to find necessary information.

Traditional keyword or scenario-based chatbots struggled to deliver precise answers amid such a vast and specialized content library. To address this challenge, Misumi joined forces with EdgeX, a consulting firm specializing in generative AI, to develop a high-quality AI chatbot powered by cutting-edge LLM technology. Following a test phase in 2025, the AI chatbot will be fully integrated into the Meviy platform, allowing for swift and context-aware responses, transforming the customer support experience.

Unique Features of the AI Chatbot

1. High-Accuracy Responses Based on 300+ Page Manuals

The AI has been trained on a comprehensive set of technical and operating manuals exceeding 300 pages, ensuring it can provide well-grounded, clear answers complemented by tables and reference links for user clarity.

2. Personalized Responses by Understanding Intent

With the latest LLM technology, the chatbot can now deal effectively with ambiguous questions, grasping the context and intent behind customer inquiries, thereby offering tailored and relevant answers.

3. Reliability Through Continuous Updates

The bot's response quality is upheld through automatic verification by multiple AI agents and seamless integration with the manuals for continuous updates, always delivering the latest information.

Service Overview

- Release Date: February 24, 2026
- Functionality: Personalized responses based on technical and operational manuals
- Development Partner: EdgeX (EdgeX Website)

Where to Find the AI Chatbot

The AI chatbot will be available across various platforms including:

Utilizing the Meviy Platform

Customers can experience Meviy online by uploading their 3D data of machine parts for immediate AI-generated quotes, leading to expedited shipping in as little as one day. This innovative platform is designed to eliminate over 90% of the manual work traditionally associated with parts procurement, thus addressing inefficiencies in this process. With Meviy having secured the top share in domestic markets for four consecutive years and winning the Prime Minister’s Award at the 9th Manufacturing Japan Award, it has earned a reputation for enhancing productivity in Japan's manufacturing sector. International service offerings are also expanding, allowing global provision of timely value through DX (digital transformation) of procurement.

Shaping the Future of Manufacturing with Digital Model Shift

Misumi Group leads a transformation in manufacturing processes using digital technology. Launching its online ordering service in 2000, it built a web-based system for parts selection and ordering. Subsequently, Meviy emerged, streamlining quote generation through AI with just 3D data.

Misumi's Digital Model Shift is part of its growth strategy, offering customers unique value through improved operational efficiency and cost reductions. The goal is to relieve them from tedious tasks, allowing them to focus on more creative endeavors. Misumi is dedicated to transforming every individual's time into valuable contributions, fostering sustainable growth going forward.

Learn More About Misumi

Misumi supplies machines, tools, and consumables needed in manufacturing to over 323,000 global customers (as of March 2025). Leveraging a unique business model integrating manufacturing and trading operations, Misumi ensures global reliability and fast delivery, enhancing customer convenience.

For further details, visit the Meviy Official Website or read customer stories at User Feedback.