#USA #Pittsburgh #Mappedin #Pittsburgh Airport #Terminal Modernization

Mappedin's Indoor Mapping Revolutionizes the New Pittsburgh Airport Terminal Experience

In a significant advancement for airport navigation, Mappedin, the leader in indoor mapping solutions, has partnered with Pittsburgh International Airport (PIT) to enhance the modern travel experience. This collaboration is essential for the $1.7 billion terminal modernization project designed to accommodate the expected 10 million passengers per year, amidst unprecedented growth in the region.

Enhancing Passenger Experience and Operations

At the heart of this innovation is Mappedin's unified mapping system, which delivers real-time information across various platforms. By providing passengers with accurate updates regarding flight statuses, parking availability, and security wait times, this advanced system aims to streamline operations while enhancing traveler engagement.

Deepak Nayyar, Executive Vice President and Chief Information Officer at PIT, states, “The transformed Pittsburgh International Airport is designed to offer a more intuitive, consistent, and thoughtfully crafted airport experience. With unique spaces reflecting the essence of Pittsburgh, we emphasize ease of movement from curbside to the boarding gate.” The introduction of Mappedin’s platform facilitates improved navigation for travelers, guiding them through amenities and services available within the airport.

Key Areas of Focus

This strategic partnership focuses on three vital areas that are reshaping the airport experience:
1. Modernized Airport Navigation: Real-time updates and a commitment to universal accessibility ensure smooth planning and route guidance for all passengers.
2. Optimized Airport Discovery: Personalized, location-based experiences stimulate passenger engagement and could enhance revenue through targeted services.
3. Unified Data Aggregation: Real-time operational data is consolidated into a single mapping interface to enhance efficiency and coherence.

Transformative Platform Features

The Mappedin indoor mapping platform integrates several remarkable features, among which include:

• - Real-Time Notifications: Customizable updates regarding flight information, parking options, and security delays are now accessible at each stage of a traveler’s journey.
• - Omnichannel Navigation: A seamless experience is provided across website interfaces, mobile apps, kiosks, and all digital signage.
• - Inclusive Design and Accessibility: Support for screen readers and accessibility routes, along with a clean interface design, make navigation straightforward for every traveler. Customizable icons and device-specific settings ensure an inclusive experience.
• - QR Code Positioning: Travelers can swiftly pinpoint their location within the terminal using QR codes marked 'Start Here.'

Optimized Discoverability and Engagement

Passengers will benefit from an enriched discovery experience with features such as:

• - Nearby Highlights: The mapping system displays nearby amenities, services, and concessions, promoting exploration and spending.
• - Special Offers and Events: Promotions directly connect travelers to nearby facilities through visible mapping displays and personalized homepage graphics.
• - Click-and-Pay Integration: Links between locations on the map and partner services, such as food ordering and parking, facilitate straightforward transactions.
• - Analytical Dashboard: Real-time visibility of passenger behaviors and campaign performances enhances operational insights, allowing for improvements.

Streamlined Data Management

Moreover, the unified data stream includes:

• - Comprehensive Information Flows: Live updates on flight operations, parking, and security are combined into a single mapping solution.
• - System Integration: The data enhances functionalities across chatbot applications, various digital solutions, and airport systems.
• - Centralized Management: Immediate updates synchronize across all digital touchpoints, ensuring accuracy, efficiency, and consistency.

Collectively, these features create a scalable digital backbone that connects passengers to crucial information exactly when necessary, helping airports make data-driven decisions that enhance flow, satisfaction, and revenue.

Matthew Kossovsky, General Manager of Transportation at Mappedin, emphasizes the innovative approach of their partnership: “Our collaboration with Pittsburgh International Airport extends well beyond navigation enhancement; it's about augmenting the overall airport experience and creating new engagement opportunities.” With Mappedin's comprehensive platform, the airport can maintain continuous connectivity with travelers, directing them efficiently to essential services while providing meaningful data that optimizes operations and generates non-aeronautical income.

To explore Mappedin’s role in revolutionizing the airport experience at Pittsburgh International Airport or to view the real-time map, visit Fly Pittsburgh or find out more about Mappedin’s transformative solutions at Mappedin.

About Mappedin

Mappedin stands as the prominent indoor mapping platform reshaping how spaces are experienced, managed, and understood. Designed for adaptability and trusted by leading global brands, Mappedin’s AI-powered tools make indoor mapping quick, flexible, and easy to integrate, harnessing navigation and enriching analysis across billions of square feet in 57 countries.