#Japan #Osaka #Altius Link #Altius ONE #AmiVoice

Altius Link to Shine at the Call Center/CRM Conference 2025

Altius Link, based in Shibuya, Tokyo, is set to participate in the Call Center/CRM Conference 2025, taking place on May 28 and 29 at MyDome Osaka. This two-day event is an outstanding opportunity for professionals in the industry to gather, share insights, and discuss the latest trends in customer relationship management (CRM) and call center operations.

Discover Altius ONE for Support

At the Altius Link booth, attendees will have the chance to explore Altius ONE for Support, an advanced, cloud-based digital contact center solution. This innovative platform integrates cutting-edge technologies such as generative AI and voice recognition engines, offering attendees a comprehensive experience in data-driven operations. Participants will witness firsthand how the solution classifies, analyzes, and utilizes diverse data on a digital platform to uncover customer insights and needs.

Furthermore, the booth will showcase successful case studies from over 1,300 client companies that have realized operational efficiency and enhanced service quality through the use of generative AI. Altius Link is excited to reveal new solutions that streamline and improve the use of data in contact center operations, addressing attendees' challenges in managing contact centers effectively.

Engaging Seminars and Special Presentations

Altius Link will also host a series of informative seminars. One highlighted presentation, titled “Are You Making the Most of Your Voice Recognition Tool? Effective Uses from a 1,300-Seat Call Center”, aims to share the company’s practical know-how and processes that have led to quality improvements and operational efficiencies. The presentation will be based on a winning case that received the Best Technology Award at the Contact Center Awards 2024, showcasing the successful application of AmiVoice® in a large-scale environment.

In addition, a special panel discussion on “Evaluating and Enhancing Customer Experience (CX)” will address automating quality assessments and implementing effective training for personnel. Key speakers from prominent enterprises, including Altius Link’s own experts, will be present to share their insights on enhancing the perception of customer interactions.

Event Details

• - Event Name: Call Center/CRM Conference 2025 in Osaka
• - Dates: May 28-29, 2025, from 10:00 AM to 5:00 PM
• - Venue: MyDome Osaka, 2-5 Honmachi, Chuo Ward, Osaka City
• - Booth Number: 3H-14
• - Registration: Free, pre-registration is required. Registration Form
• - Organizer: RIC Telecom Co., Ltd. and Informer Markets Japan
• - Official Website: Link to Event

Join Us

For those seeking solutions to contact center challenges, we encourage you to visit our booth. Altius Link's commitment to delivering high-value services combined with the latest digital technologies positions us as a leader in the digital BPO landscape. Join us in designing a new era of customer experience!

About Altius Link

Altius Link is a joint venture established by KDDI Corporation and Mitsui & Co., bringing decades of experience and a network of approximately 100 locations worldwide, employing around 57,000 diverse personnel. Our BPO services focus on solving the real challenges faced by our clients in areas such as contact centers and back-office functions, using both human expertise and advanced digital tools.

• - Headquarters: 2-2-1 Yoyogi, Shibuya, Tokyo
• - Established: May 1996 (Altius Link launched on September 1, 2023)
• - Capital: 100 million yen
• - Services: BPO operations including contact center, back office, and IT solutions
• - Corporate Website: Altius Link
• - Service Information: Services