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Hitachi's New Knowledge Visualization and Succession Solution

On April 24, Hitachi Ltd. unveiled its new 'Knowledge Visualization and Succession Solution', aimed at helping businesses manage and transmit essential operational know-how in a systematic and effective manner. This initiative addresses a significant challenge faced by many organizations: the loss of critical knowledge due to employee turnover and the inherent risk of operations being disrupted by the departure of key personnel.

In recent years, especially within the IT sector, companies are grappling with the dual threat of tacit knowledge becoming locked within individual experiences and the ongoing fluidity of the workforce. Hitachi's solution aims to counteract the risk of knowledge loss by leveraging their extensive expertise in skills transmission from the manufacturing industry. By employing a methodical approach to visualize and document tacit knowledge, Hitachi intends to make this critical know-how accessible and transferable throughout organizations.

Key Features of the New Solution

The 'Knowledge Visualization and Succession Solution' offers several innovative features:

1. Effective Knowledge Visualization: The solution breaks down organizational know-how into four categories: 'Technical', 'Business', 'Process', and 'Human Connections'. Leveraging documentation such as existing manuals and previous incident records, knowledge is systematically organized using the Herman Model, which aids in transforming tacit knowledge into explicit knowledge that can be shared more easily.

2. Integration into Business Workflow: By embedding knowledge management and succession processes directly into existing business workflows, organizations can ensure that knowledge transfer and retention are conducted efficiently. This integration makes tracking progress and managing the transition of knowledge seamless across the entire organization, shielding against operational disruption triggered by employee changes.

3. Utilization of Generative AI: The solution incorporates generative AI to facilitate the extraction and application of knowledge, enabling team members to interactively engage with the knowledge base through a chat interface. This not only enhances the speed of knowledge transfer but also provides dynamic testing to measure how well members are grasping the essential know-how. Automated assessments help visualize the retention status of this knowledge across the team.

4. Future Developments: Looking ahead, Hitachi aims to expand the capabilities of this solution, including automated generation of learning curricula tailored to team members' proficiency levels, and AI-driven handovers of operational know-how. This will further enhance the efficiency and effectiveness of knowledge succession across various sectors.

Addressing Workplace Challenges

The pressing need for this solution stems from the well-documented risk of operational downtime affecting productivity and continuity. As workplaces become more dynamic, the urgency to retain critical operational skills escalates. Hitachi’s solution symbolizes a comprehensive approach to mitigate the visibility gap in tacit knowledge through structured education paths and systematic integration into daily operations, thereby supporting sustained organizational performance.

By increasing the ability of organizations to manage knowledge transfer actively, Hitachi is committed to fostering greater resilience and competitiveness within the market. The potential impact of this solution extends beyond IT departments; it can be valuable to a range of industries grappling with similar challenges of knowledge retention.

Conclusion

With the launch of the 'Knowledge Visualization and Succession Solution', Hitachi paves the way for businesses to enhance their operational sustainability and productivity through effective management of essential know-how. This upcoming offering is sure to have wide-reaching implications across various sectors and will contribute substantially to modernizing how organizations handle knowledge transmission in an ever-evolving workforce landscape.

For more information about the solution, please refer to Hitachi's dedicated webpage: Hitachi Knowledge Visualization Solution.

Hitachi Ltd. continues to lead the charge in providing innovative solutions that coincide with their commitment to creating a sustainable society through technology. Their dedication to transforming businesses through digital systems and services underscores their mission to enhance operational efficiency and user experience.

Additional Information

For inquiries, contact:
Chiba and Takashima
Hitachi Financial Systems Sales Headquarters
1-6-1 Marunouchi, Chiyoda-ku, Tokyo 100-8220, Japan
Contact Form: Hitachi Inquiry