New Hope Premium Finance Service Implements Input 1's System to Enhance Operations

New Hope Premium Finance Service Implements Input 1's Platform

Introduction
In a strategic leap towards better customer service, New Hope Premium Finance Service, Inc. (NHPFS) has opted for Input 1's Premium Billing System (PBS) and Input 1 Payments. This decision marks a significant development in the agency-owned premium finance company based in Gastonia, North Carolina.

The Motivation Behind the Move
New Hope Premium Finance, founded by a team of experienced insurance professionals, recognized that former reliance on outsourcing had limitations. As Oscar Landaverde, Vice President of NHPFS, elaborated, preserving control over their premium financing process is crucial for maintaining strong customer relationships. “Outsourcing premium finance meant giving up control over a critical part of our customer relationship,” said Landaverde. By integrating Input 1's solutions, the company maximizes efficiency while minimizing overhead costs.

The Power of Input 1's Premium Billing System
Input 1's PBS is a cloud-based solution tailored specifically for premium finance. It provides comprehensive support throughout the entire contract lifecycle, automation of workflows, and tools for agents. This system's deep integration with Input 1 Payments allows for secure credit card and ACH processing, enhancing payment flexibility for policyholders. Agencies benefit from full control over their billing processes, addressing a common pain point for many insurance providers.

Aiming for Growth and Efficiency
By launching its premium finance operations on the PBS platform, NHPFS anticipates significant growth without compromising service quality. Monthly platform updates and built-in payment processing mechanisms support their scalability. The company aims to harness automation to manage its workflow more effectively while ensuring that they maintain adequate staffing levels.

Supportive Partnerships
Chris Farfaras, Executive Vice President of Input 1, expressed pride in supporting NHPFS as they strive to expand their operations. This partnership highlights Input 1's commitment to empowering insurance providers by offering them the flexibility needed to modernize their financial processes. “Oscar and his team saw an opportunity to better serve their policyholders, and we're excited to help power their next chapter,” Farfaras stated.

About New Hope Premium Finance Service, Inc.
New Hope Premium Finance Service, Inc. is firmly rooted in the belief of locally managed, service-first financing options. By focusing on this model, they intend to offer clients a financing experience that is not just efficient but also personalized. With NHPFS, local agencies can ensure they retain control over billing and collections, significantly enhancing client satisfaction.

About Input 1
Input 1 is a leading name in providing forward-thinking solutions that modernize billing, payments, and premium finance for insurance providers. With over two million users and managing around $16 billion in premiums annually, the firm stands out as a pivotal player in helping insurance companies respond to market demands while enhancing customer relationships.

Conclusion
As New Hope Premium Finance Service, Inc. embarks on this transformative journey with Input 1, the outlook for improved service delivery and operational excellence looks promising. This strategic choice not only boosts their capacity for growth but also reinforces their commitment to offering superior service to policyholders. The future appears bright for NHPFS, set to redefine how premium finance is approached in the industry.