#USA #St. Louis #JD Power #Drury Hotels #Guest Satisfaction

Drury Hotels Achieves Landmark 20th JD Power Award for Guest Satisfaction

Drury Hotels Company, LLC, a prominent name in the hospitality sector with over 150 locations spread across 30 states, has proudly announced a remarkable milestone by earning its 20th JD Power Award for Guest Satisfaction. This accolade places Drury Hotels at the top of the rankings among upscale hotel brands for the second consecutive year, as indicated by the JD Power 2026 North America Hotel Guest Satisfaction Index (NAGSI) Study.

The recognition comes from an extensive survey conducted with more than 44,000 hotel guests and showcases Drury's unwavering commitment to providing exemplary service and quality experiences. Chuck Drury, the CEO of Drury Hotels, expressed profound gratitude, stating, "Receiving this recognition for the 20th time is a milestone that fills our entire team with gratitude. This honor reflects unwavering trust our guests have placed in us year after year and shines a light on the genuine kindness, care, and dedication our team members display daily."

A Legacy of Service Excellence

Since its establishment in 1973, Drury Hotels has remained a family-owned enterprise, consistently focusing on delivering exceptional hospitality. Over the years, Drury has implemented a series of industry-leading advancements that contribute to significantly enhanced guest experiences. Notably, in 2003, the brand began offering complimentary hot breakfasts, followed by the introduction of the signature 530 Kickback® in 2010—providing complimentary evening snacks and drinks. 2016 saw the introduction of the Kitchen + Bar dining option, further enhancing the offerings available to guests across 43 locations. Moreover, Drury has recently incorporated a Guest Market in the lobby to cater to the needs of busy travelers.

Among the numerous amenities, visitors can enjoy complimentary 24-hour coffee service and evening popcorn and soda available in the lobby. A recent addition is the Meetings with More program, which offers unparalleled value with no food-and-beverage minimums, complimentary Wi-Fi for meeting rooms, and a flexible cancellation policy, cementing Drury's commitment to continuous improvement and guest satisfaction.

Growth and Expansion

This prestigious award arrives at a time when Drury Hotels is undergoing significant growth and expansion, having recently opened new locations in Lincoln, Nebraska; Miramar Beach, Florida; Tampa, Florida; and Mobile, Alabama. Plans are already in motion for the opening of a new Drury Plaza Hotel in Nashville, Tennessee, slated for 2026. Additionally, in 2027, Drury is looking to expand into Daytona Beach, Florida, along with other leisure destinations such as Orlando, Florida, and Pigeon Forge, Tennessee, marking a strategic expansion into vacation hotspots.

For individuals interested in booking a stay at one of their hotels, Drury offers a comprehensive online reservation system available at druryhotels.com or by phone at 1-800-DRURYINN. Additionally, information regarding career opportunities within Drury Hotels can be found at jobs.druryhotels.com.

A Testament to Trust and Excellence

The JD Power North America Hotel Guest Satisfaction Index Study, which has been conducted annually for 30 years, evaluates hotels globally based on seven dimensions: food and beverage; guest room; hotel facilities; hotel connectivity; hotel staff; value for prices paid; and check-in/check-out efficiency. Drury Hotels consistently ranks #1 in all categories surveyed. This year’s results reveal that Drury received top scores from guests who stayed at their hotels between May 2025 and May 2026.

In conclusion, this recognition not only reaffirms Drury Hotels' place at the forefront of the hospitality industry but also accentuates the brand's ongoing commitment to enhancing guest experiences and fostering trust through high-quality service. Chuck Drury stated, "This recognition reinforces our commitment to great service and pushes us to keep getting better. Whether it's our amenities or the connections our team members create, we focus on earning that trust every day."

Drury Hotels has achieved the highest overall guest satisfaction score consistently between 2006 and 2022 and continues to be recognized as a top upscale hotel brand by JD Power for its unwavering commitment to delivering an exceptional experience. As Drury Hotels continues to grow and evolve, it remains dedicated to providing its guests with the very best in hospitality, ensuring that every stay is memorable and fulfilling.