Assort Health's Activate Revolutionizes Patient Outreach with AI Innovation
In an effort to enhance patient engagement and maximize healthcare efficiency, Assort Health has unveiled its groundbreaking technology known as Assort Activate. This innovative omni-channel patient outreach engine is designed to proactively engage patients across various channels, ultimately aiming to increase scheduled appointments and accelerate payment collections. As healthcare providers face increasing pressure to optimize their resources, tools like Activate provide a much-needed solution.
Built upon Assort's well-regarded voice AI platform, Activate is already deployed across over 1,000 healthcare providers, making it one of the most widely used solutions in the industry. It extends the capabilities of Assort's AI agents, which have handled more inbound interactions than any other existing solution, facilitating the entire care journey for both patients and providers.
Today's medical practices often find themselves overwhelmed by a surge in inbound call volumes that consume the limited capacity of front office teams. This leaves little room for proactive patient outreach, leading to missed opportunities for essential care and follow-up appointments. Patients who require preventative visits or those needing to schedule referrals are at risk of falling through the cracks, leading to a subsequent decline in revenue and increasing burnout among healthcare staff.
With Assort Activate, healthcare providers can significantly close these gaps. By conducting automated outreach campaigns, the platform interacts with patients effectively, guiding them through their healthcare journey. The AI understands the unique rules associated with different specialties, allowing it to tailor conversations according to the specific needs of each patient engagement. For example, it can manage referral authorization in ophthalmology or injection scheduling in orthopedics with precision.
Here’s how Activate enhances healthcare efficiency:
1. Expedited Referral Follow-ups: The platform enables faster closure of open referrals by reaching out to patients before they miss critical opportunities to receive care.
2. Proactive Appointment Scheduling: Activate facilitates the scheduling of preventative care, screenings, and wellness appointments, ensuring that practices capture patient demand and grow revenue effectively.
3. Automatic Rescheduling: The engine automatically handles the rescheduling of missed appointments, helping maintain full provider schedules and reducing inefficiencies.
4. Re-engagement of Lapsed Patients: The solution encourages patients who have not engaged recently to return, aiding practices in bringing back lost revenue.
5. Rapid Payment Collections: Activate initiates contact with patients who have outstanding balances right as these accounts become due, improving the overall financial health of practices.
Dr. Titus Abraham, Managing Partner at Annapolis Internal Medicine, noted the labor-saving advantages of Activate. He indicated that patient scheduling can now occur directly during outreach calls, eliminating the need for patients to call back later or navigate complex systems. This streamlined approach has led to notable improvements in appointment adherence, exemplified by a significant increase in flu vaccination appointments as a result of the automated outreach.
The early results from practices that have implemented Activate have been impressive:
Jon Wang, founder and Co-CEO of Assort Health, emphasizes that patient outreach requires nuanced understanding and cannot just be simplified to automated reminders. Activate's architecture allows for multi-step follow-ups and the addressing of care gaps, ensuring that healthcare practices can maintain continuity of care without significant additional workload.
Jeffery Liu, also a founder and Co-CEO, highlights the platform's ability to learn from every interaction. This capability, referred to as Patient Journey Memory, ensures that each subsequent communication is informed by prior exchanges, adapting to patient preferences and histories over time. This approach transforms patient interactions into a more personalized experience rather than treating each engagement as a separate entity.
As Assort Health continues to grow its database with over 150 million patient interactions and 62 thousand complex care protocols, its integration with leading EHR systems ensures synchronization of data in real time, thus eliminating cumbersome manual processes. Activating automation in healthcare has become essential, particularly as systems grapple with staffing shortages and increasing operational pressures.
With the launch of Assort Activate, healthcare organizations now possess a powerful tool that modernizes patient access and engagement while drastically reducing the burden on front office staff. As Assort Health becomes a vital player in the healthcare tech ecosystem, its commitment to improving the patient experience stands out as a hallmark of their innovative approach. Visit www.assorthealth.com to learn more about this revolutionary platform.
Built upon Assort's well-regarded voice AI platform, Activate is already deployed across over 1,000 healthcare providers, making it one of the most widely used solutions in the industry. It extends the capabilities of Assort's AI agents, which have handled more inbound interactions than any other existing solution, facilitating the entire care journey for both patients and providers.
Today's medical practices often find themselves overwhelmed by a surge in inbound call volumes that consume the limited capacity of front office teams. This leaves little room for proactive patient outreach, leading to missed opportunities for essential care and follow-up appointments. Patients who require preventative visits or those needing to schedule referrals are at risk of falling through the cracks, leading to a subsequent decline in revenue and increasing burnout among healthcare staff.
With Assort Activate, healthcare providers can significantly close these gaps. By conducting automated outreach campaigns, the platform interacts with patients effectively, guiding them through their healthcare journey. The AI understands the unique rules associated with different specialties, allowing it to tailor conversations according to the specific needs of each patient engagement. For example, it can manage referral authorization in ophthalmology or injection scheduling in orthopedics with precision.
Here’s how Activate enhances healthcare efficiency:
1. Expedited Referral Follow-ups: The platform enables faster closure of open referrals by reaching out to patients before they miss critical opportunities to receive care.
2. Proactive Appointment Scheduling: Activate facilitates the scheduling of preventative care, screenings, and wellness appointments, ensuring that practices capture patient demand and grow revenue effectively.
3. Automatic Rescheduling: The engine automatically handles the rescheduling of missed appointments, helping maintain full provider schedules and reducing inefficiencies.
4. Re-engagement of Lapsed Patients: The solution encourages patients who have not engaged recently to return, aiding practices in bringing back lost revenue.
5. Rapid Payment Collections: Activate initiates contact with patients who have outstanding balances right as these accounts become due, improving the overall financial health of practices.
Dr. Titus Abraham, Managing Partner at Annapolis Internal Medicine, noted the labor-saving advantages of Activate. He indicated that patient scheduling can now occur directly during outreach calls, eliminating the need for patients to call back later or navigate complex systems. This streamlined approach has led to notable improvements in appointment adherence, exemplified by a significant increase in flu vaccination appointments as a result of the automated outreach.
The early results from practices that have implemented Activate have been impressive:
- - Flu Shot Appointments: 61% of annual flu shot appointments at Annapolis Internal Medicine were secured through the AI outreach.
- - Referral Conversion Rates: SENTA Partners experienced a 64% conversion rate for referrals through proactive outreach campaigns.
- - Outstanding Payments: At Twin Cities Orthopedics, 89% of patients cleared their outstanding balances, with nearly half doing so within a week of engagement.
- - Rescheduled Appointments: Following a snowstorm that forced closures, Boston Bone & Joint Institute managed to reschedule 53% of its patient appointments.
Jon Wang, founder and Co-CEO of Assort Health, emphasizes that patient outreach requires nuanced understanding and cannot just be simplified to automated reminders. Activate's architecture allows for multi-step follow-ups and the addressing of care gaps, ensuring that healthcare practices can maintain continuity of care without significant additional workload.
Jeffery Liu, also a founder and Co-CEO, highlights the platform's ability to learn from every interaction. This capability, referred to as Patient Journey Memory, ensures that each subsequent communication is informed by prior exchanges, adapting to patient preferences and histories over time. This approach transforms patient interactions into a more personalized experience rather than treating each engagement as a separate entity.
As Assort Health continues to grow its database with over 150 million patient interactions and 62 thousand complex care protocols, its integration with leading EHR systems ensures synchronization of data in real time, thus eliminating cumbersome manual processes. Activating automation in healthcare has become essential, particularly as systems grapple with staffing shortages and increasing operational pressures.
With the launch of Assort Activate, healthcare organizations now possess a powerful tool that modernizes patient access and engagement while drastically reducing the burden on front office staff. As Assort Health becomes a vital player in the healthcare tech ecosystem, its commitment to improving the patient experience stands out as a hallmark of their innovative approach. Visit www.assorthealth.com to learn more about this revolutionary platform.
Topics Health）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.