#Japan #Tokyo #Call Quality #Disability Employment #RESQWO

Webinar Overview

On September 4, 2025, StepLine Co., Ltd. will collaborate with WOWOW Communications to host a groundbreaking online seminar titled "Creating New Corporate Value Through Disability Employment and Enhanced Call Quality." This free webinar aims to tackle human resources issues and improve customer experience (CX) simultaneously.

Transforming Disability Employment

StepLine Co., Ltd., based in Mitaka, Tokyo, with CEO Kenji Nishimura at the helm, is dedicated to advocating for a society where everyone can live authentically through employment support for people with disabilities. The collaboration with WOWOW Communications, located in Yokohama, Kanagawa, and led by President Makoto Gunji, aims to present innovative solutions in the realm of disability employment.

Many companies advancing disability employment often focus primarily on meeting mandated employment rates. Consequently, misunderstandings in job environments lead to a higher turnover rate among employees with disabilities. Recently, the emphasis has shifted from just hiring numbers to improving the quality of jobs provided. Effective strategies that cater to the unique needs of individuals while supporting their integration into the workplace are vital for sustainable employment.

Addressing Call Quality Challenges

In the quest for high-quality customer experience, businesses face significant challenges in retaining personnel for telephone support roles. The growing pressures associated with managing this workforce increase the difficulty in ensuring high-quality service. To counter these issues, StepLine and WOWOW Communications have formed a unique initiative: the RESQWO service, designed to enrich call quality through disability employment.

RESQWO takes an innovative approach by offering an evaluation from an outsider's perspective, focusing on improving telephone response quality while advancing disability employment. Unlike traditional employment strategies aimed solely at meeting employment quotas, RESQWO provides practical and effective methods that enhance service quality for each participating company.

Seminar Highlights

During the webinar, participants will learn about the RESQWO service, including compelling case studies showcasing significant outcomes from employing individuals with disabilities in call support roles. Attendees will hear firsthand experiences from those currently employed through this initiative, illustrating the tangible value created for both organizations and employees.

Details of the Webinar

• - Title: Creating New Corporate Value Through Disability Employment and Enhanced Call Quality
• - Date: Thursday, September 4, 2025
• - Time: 12:00 – 13:00 JST
• - Cost: Free
• - Format: Online via Zoom

Who Should Attend?

This seminar is perfect for HR representatives seeking information on disability employment, as well as individuals looking to enhance the quality of their customer service call centers.

About the Presenters

• - Miwa Ito, from WOWOW Communications, has extensive experience overseeing customer support centers, focusing on call quality assessment. Her endeavors to create inclusive work environments led to the development of RESQWO, inspired by the belief that disabilities should be seen as unique traits, not limitations.
• - Tomoyuki Izumida, from StepLine, transitioned from a call center operator to the point of managing sites specializing in support for individuals with disabilities. He now plays a key role in developing and managing the RESQWO service in the New Business Development Department.

Representatives from Collaborating Companies

• - WOWOW Communications: Established in February 1998, specializes in contact center services, quality improvement, and digital marketing. Visit their website
• - StepLine: Focused on providing specialized support through applied behavior analysis and contextual behavioral science since its inception in 2009. They aim to create varied employment opportunities for individuals with disabilities, ensuring everyone can live authentically.

Join us for this enlightening seminar and discover how we can collectively enhance workplace inclusivity while elevating the standard of customer service through innovative approaches to employment.