#Japan #Tokyo #Showcase #Omotenashi #KenNet

Transforming Earphone Guide Rentals with Technology

In an effort to modernize the way earphone guides are rented, Showcase Inc. has taken a significant step by providing KenNet Inc. with its innovative web form creation tool, the 'Omotenashi Suite DX'. This collaboration aims not only to streamline application processes but also to enhance overall productivity through digital transformation.

A Catalyst for Change

Traditionally, KenNet, a leading manufacturer, and supplier of earphone guides, heavily relied on Excel and PDF documents for rental applications. The manual handling of these tasks posed significant challenges in terms of efficiency, causing delays and potential errors in the processing. While hiring additional staff was considered as a solution, it raised concerns over declining profitability, which made it difficult for the company to implement substantial changes.

Recognizing the need for improvement, KenNet took its first step towards digital transformation by integrating 'kintone', which successfully automated some functions, such as issuing shipping instructions to cleaning contractors. However, challenges remained in handling customer applications and intricate pricing calculations, which were still labor-intensive.

Enter Omotenashi Suite DX

To address these ongoing issues, KenNet decided to digitize its rental application procedures by utilizing the 'Omotenashi Suite DX'. This powerful tool allows them to create web-based application forms, which can seamlessly integrate application data into 'kintone'. This capability, especially its flexibility in handling complex pricing logic, was a deciding factor in choosing this platform.

Positive Outcomes from Implementation

The integration of the web application has led to remarkable improvements at KenNet. Their system now automates the calculation of rental fees, including complex conditions and optional items. As a result, estimates that previously required time-consuming phone calls or email exchanges have been eliminated, saving the company over 15 hours of work each month. This reduction not only eases the workload for staff but also accelerates response times to customer inquiries.

Moreover, the new web application service has significantly enhanced accessibility, allowing the company to cater to new international clients effectively. This upgrade has resulted in a fantastic 10% increase in rental shipments compared to the previous year, exceeding pre-COVID revenue levels.

Committed to Ongoing Support

Looking ahead, Showcase remains dedicated to providing solutions that facilitate customers’ operational efficiency and advance their digital transformation journeys. The success of the 'Omotenashi Suite DX' demonstrates how strategic partnerships and technology can revolutionize traditional business practices for the better.

About KenNet

KenNet has positioned itself as an expert in the production and service of guide receivers, specifically the 'Earphone Guide'. Established in December 1994, the company has been dedicated to making all parties involved in the act of communication 'HAPPY' through innovative audio guide solutions for theaters, museums, tourist spots, and events. Their commitment to quality has earned them the title of No. 1 solution provider in the wireless guide receiver sector in Japan.

To learn more about KenNet and its offerings, visit their official site here.

About Showcase

Showcase Inc., founded in February 1996, is a pioneer in digital transformation, focused on enhancing the experience for individuals through 'Omotenashi Technology'. By eliminating inconveniences and creating joyful experiences, they aim to exceed expectations and deliver satisfaction. Showcase is listed on the Tokyo Stock Exchange, under the code 3909. More information can be found on their corporate site.

Through these innovative solutions and collaborations, both Showcase and KenNet continue to push the boundaries of customer service and operational excellence in their respective industries.