How Hyland Customers Are Revolutionizing AI-Driven Enterprise Operations
Hyland customers are making significant strides in redefining enterprise operations through the application of innovative AI technologies. In recent developments showcased at Hyland's annual CommunityLIVE conference, five exceptional organizations were honored as 2026 Innovation Award winners for their remarkable achievements in utilizing Hyland's technology to enhance processes, boost automation, and elevate customer experiences.
These award-winning organizations come from diverse sectors such as retail, healthcare, financial services, and government, all harnessing the power of Hyland’s solutions to transform their workflows into more comprehensive and efficient systems. For instance, Rexel Canada, a recipient of the Insight-to-Impact Innovator award, revolutionized its non-trade accounts payable processes using the Hyland Content Innovation Cloud and Intelligent Document Processing. By shifting to an AI-driven interpretation of invoices, Rexel Canada achieved a remarkable increase in processing efficiency, overcoming challenges presented by complex vendor documents without extensive retraining efforts. This shift not only reduced manual task workloads but also allowed the accounts payable team to focus more on insightful analysis rather than routine processing.
The State Employees' Credit Union (SECU) emerged as a Governance and Compliance Champion for its extensive modernization of enterprise content management. Utilizing Hyland OnBase, SECU now successfully manages over one billion documents and receives millions monthly with speedy access and comprehensive compliance procedures. Their rigorous governance framework has established a solid content foundation that not only mitigates risks but also enhances operational performance within the evolving regulatory landscape.
Another standout was Shriners Children's, recognized as an Automation Accelerator. They achieved significant improvement during their Epic transformation by integrating Hyland OnBase into their clinical documentation processes, which streamlined interactions between multiple electronic medical record systems. By seamlessly orchestrating over 30,000 HL7 messages and processing thousands of clinical documents, Shriners Children's has enhanced documentation accessibility for clinicians. This reduction in manual overlapping tasks not only protects patient safety but also expedites their service delivery across multiple care points.
The advancements weren't limited to healthcare; Wright County, Minnesota, was celebrated as a Customer Experience Change-Maker for digitally transforming their property tax abatement process. Through the introduction of the Hyland Content Portal and integration with Hyland OnBase, they’ve converted a fragmented, paper-intensive system into a seamless digital experience. This transformation has led to processing times dropping by 25% and provided leadership with real-time insights into ongoing processes and financial implications.
Lastly, a global technical apparel brand recognized as a Modernization Visionary has redefined its content supply chain management with Hyland’s solutions. By consolidating and optimizing their global asset management framework with Hyland Nuxeo, they achieved notable improvements in efficiency, compliance, and adaptability—ultimately speeding their product market launch cycles.
The progress made by Hyland customers illustrates the tangible impact that AI integration can have in various industries. Through innovative thinking and the implementation of advanced technologies, organizations can greatly enhance their operational capabilities. Hyland continues to be at the forefront, delivering solutions that empower these enterprises to rethink their operations, engage with their stakeholders more effectively, and pave a pathway toward greater innovation and productivity. For further insights into Hyland's transformative platform, visit Hyland.com.
Pioneering Change with AI Integration
These award-winning organizations come from diverse sectors such as retail, healthcare, financial services, and government, all harnessing the power of Hyland’s solutions to transform their workflows into more comprehensive and efficient systems. For instance, Rexel Canada, a recipient of the Insight-to-Impact Innovator award, revolutionized its non-trade accounts payable processes using the Hyland Content Innovation Cloud and Intelligent Document Processing. By shifting to an AI-driven interpretation of invoices, Rexel Canada achieved a remarkable increase in processing efficiency, overcoming challenges presented by complex vendor documents without extensive retraining efforts. This shift not only reduced manual task workloads but also allowed the accounts payable team to focus more on insightful analysis rather than routine processing.
Governance and Compliance in Focus
The State Employees' Credit Union (SECU) emerged as a Governance and Compliance Champion for its extensive modernization of enterprise content management. Utilizing Hyland OnBase, SECU now successfully manages over one billion documents and receives millions monthly with speedy access and comprehensive compliance procedures. Their rigorous governance framework has established a solid content foundation that not only mitigates risks but also enhances operational performance within the evolving regulatory landscape.
Enhancing Automation in Healthcare
Another standout was Shriners Children's, recognized as an Automation Accelerator. They achieved significant improvement during their Epic transformation by integrating Hyland OnBase into their clinical documentation processes, which streamlined interactions between multiple electronic medical record systems. By seamlessly orchestrating over 30,000 HL7 messages and processing thousands of clinical documents, Shriners Children's has enhanced documentation accessibility for clinicians. This reduction in manual overlapping tasks not only protects patient safety but also expedites their service delivery across multiple care points.
Improving Customer Service Efficiency
The advancements weren't limited to healthcare; Wright County, Minnesota, was celebrated as a Customer Experience Change-Maker for digitally transforming their property tax abatement process. Through the introduction of the Hyland Content Portal and integration with Hyland OnBase, they’ve converted a fragmented, paper-intensive system into a seamless digital experience. This transformation has led to processing times dropping by 25% and provided leadership with real-time insights into ongoing processes and financial implications.
Setting New Standards in Content Management
Lastly, a global technical apparel brand recognized as a Modernization Visionary has redefined its content supply chain management with Hyland’s solutions. By consolidating and optimizing their global asset management framework with Hyland Nuxeo, they achieved notable improvements in efficiency, compliance, and adaptability—ultimately speeding their product market launch cycles.
Conclusion
The progress made by Hyland customers illustrates the tangible impact that AI integration can have in various industries. Through innovative thinking and the implementation of advanced technologies, organizations can greatly enhance their operational capabilities. Hyland continues to be at the forefront, delivering solutions that empower these enterprises to rethink their operations, engage with their stakeholders more effectively, and pave a pathway toward greater innovation and productivity. For further insights into Hyland's transformative platform, visit Hyland.com.
Topics Business Technology）
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