#Iceland #Keflavík #Icelandair #Keflavík Airport #Mappedin

Revolutionizing Airport Experiences

In a groundbreaking partnership, Mappedin, a leader in indoor mapping technology, has joined forces with Keflavík International Airport and Icelandair to enhance the travel experience for passengers. This collaboration aims to deliver a unified and seamless airport journey by utilizing Mappedin's advanced mapping solutions, thereby transforming how venues are navigated and managed.

A New Era in Airport Navigation

The partnership is designed to address various challenges faced by airports and airlines, particularly the disjointed systems that can lead to confusion for travelers. Mappedin's centralized platform provides a comprehensive solution that connects all parties involved in the airport experience, from passengers and airline staff to vendors and amenities providers. The goal is to streamline processes, improve operational efficiency, and make journeys more enjoyable for everyone involved.

Sigurður Pétur Oddsson, from the Commercial Airport Development at Keflavík, expressed excitement about this venture, stating, "We're thrilled to collaborate with Mappedin. Their innovative platform is key to elevating the passenger experience to new heights. We’re aiming to offer world-class service paired with connected solutions that will ensure passengers have reliable and real-time information whenever they need it."

Enhancing Customer Experience

For Icelandair, the benefits of this collaboration are equally significant. Guðný Halla Hauksdóttir, Director of Customer Experience at Icelandair, noted that this partnership will provide a more consistent and user-friendly experience for travelers. The integration allows real-time location details to be shared through the Icelandair mobile app, making it easier for passengers to find their way around the airport with ease and confidence.

The solutions offered will serve various aspects of the passenger journey, including:

• - Multi-channel wayfinding: Passengers will have access to detailed navigation paths from arrival to departure.
• - Dynamic updates: Information about gates, routes, and vendor details will be available in real-time.
• - Integrated services: Passengers will be informed about security wait times, parking availability, and shuttle services to further enrich their travel experience.

Committing to Accessibility

Another significant component of this partnership is a focus on accessibility and compliance with international standards. The system supports over 40 languages, including Icelandic, catering to a wide range of cultural navigation preferences, ensuring everyone can effectively use the services provided.

Operational Efficiency and Revenue Growth

By minimizing the need for staff assistance and allowing for quick responses to any situations that arise, the partnership aims to significantly improve operational efficiency. It will also open new avenues for non-aeronautical revenue growth through enhanced retail, dining, and advertising opportunities across Mappedin’s digital platforms.

The continuous analytics offered by their centralized system will empower airport management with data on passenger flow, engagement trends, and space utilization, paving the way for more informed planning and better resource allocation.

Conclusion

As innovation resonates throughout the travel industry, partnerships like this one with Keflavík International Airport and Icelandair highlight a commitment to enhancing the airport experience. With Mappedin's platform playing a crucial role, passengers can look forward to a future where their journeys are not only smoother but filled with conveniences powered by accurate, dynamic information. The rollout of these new solutions will occur through web and mobile applications, with plans for in-airport kiosks to follow shortly. For further insights into how Mappedin is reshaping airport experiences, visit Mappedin’s dedicated airport page.