Link Inc. Partners with SoftBank to Distribute BIZTEL Cloud CTI Solutions

Introduction

Link Inc., headquartered in Minato-ku, Tokyo, has entered into a distribution agreement with SoftBank Corp. to facilitate the resale of its cloud-based CTI solution, BIZTEL. This collaboration is expected to significantly enhance the services available to businesses grappling with challenges in their telephone operations.

Market Leadership

BIZTEL is recognized as the top player in the cloud-based CTI sector in Japan for eight consecutive years, according to a report by Deloitte Tohmatsu Research Institute. Its versatility allows it to serve a wide range of industries, including manufacturing, finance, pharmaceuticals, IT, and services, with over 2,000 companies currently using it.

Key Features

BIZTEL offers not only reliable call quality and stability but also robust security features. In addition, it leverages generative AI for functionalities such as call summarization and automatic customer complaint identification, along with voice bot integrations. These capabilities aim to optimize phone operations and automate various processes for enhanced efficiency.

Role of SoftBank

With its extensive expertise in telecommunications and IT, SoftBank is well-equipped to support companies in their digital transformation initiatives. The firm will provide end-to-end support—from system installation to operational assistance—catering to the unique challenges their customers face. This partnership is set to improve operational efficiency, reduce costs, and enhance customer experiences.

Impact of the Agreement

By securing this distribution agreement, Link can now offer BIZTEL to more customers struggling with phone service challenges via SoftBank’s established sales channels. This is a strategic move that underscores both companies' commitment to accelerating innovative solutions in the telecommunications space.

Looking Ahead

Link Inc. aims to continue evolving BIZTEL as an effective partner for businesses seeking to streamline their telephone operations. By addressing various customer issues with adaptable service offerings, Link is poised to remain a leader in the industry.

About BIZTEL

Since its launch in 2006, BIZTEL has established itself as a pioneer in cloud telephony services. With a clientele of over 2,000 companies, it has been recognized multiple times in industry reports as a front-runner in its field. Its features serve to meet an increasingly demanding market where efficient communication systems are critical.

For more information, visit BIZTEL.

About Link Inc.

Link Inc. offers a diverse range of services, including at+link, a dedicated hosting service with vast operational capabilities, and its leading cloud call center system, BIZTEL. The company emphasizes innovation and customer support while engaging in various ventures, including agriculture, as seen in their operation of Naka-Hora Farm in Iwaizumi Town, Iwate Prefecture. To learn more about their offerings, go to Link Inc..

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