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Kyndryl Unveils Agentic Modernization Services-as-Software

Kyndryl, a leading provider in mission-critical enterprise technology services, has recently taken a bold step by introducing its Agentic Modernization services-as-software. Launched on August 6, 2026, this innovative service builds upon Kyndryl's esteemed engineering legacy, leveraging advanced AI frameworks to facilitate an accelerated modernization journey for enterprises.

Modernization, a critical business endeavor, has traditionally been fraught with challenges such as labor-intensive projects that are often difficult to scale. However, Kyndryl aims to change this narrative. According to Ismail Amla, Kyndryl's Senior Vice President, as technology innovations evolve at an unprecedented rate, organizations must pivot towards continuous modernization. This shift allows them to remain agile and responsive to changing business requirements.

One of Kyndryl’s key offerings, the Kyndryl Bridge, serves as the backbone for delivering these new services. As of now, 1,400+ customers depend on Kyndryl Bridge for managing and modernizing their critical technology landscapes. This platform generates over 16 million AI insights monthly and has demonstrated a significant decline in IT incidents by up to 50%. It provides a reliable foundation for enterprises looking to harness the power of AI effectively.

Bridging Gaps with AI and Automation

Kyndryl’s new approach applies the latest in AI and automation technology, enabling clients to deploy and manage these transformation processes seamlessly. Utilizing pre-defined agentic workflows, organizations can achieve remarkable enhancements in productivity while managing costs and maintaining regulatory compliance.

A recent survey by Kyndryl highlighted a discrepancy: while 77% of executives believe generative AI is integrated across various functions, only 32% have seen their top desired outcomes materialize. This wake-up call emphasizes the critical need for modernization as it has become a central theme in technology investments.

Bill Latshaw, an IDC Research Director, encapsulated this shift by stating that enterprises are reevaluating their modernization strategies. The goal has transitioned from monumental transformation initiatives to consistent, agent-supported implementations that are informed by human expertise.

Scalable Solutions for All Organizations

Kyndryl’s services-as-software model enables organizations of all sizes to pursue their modernization goals efficiently. By scaling pre-built agentic workflows, Kyndryl reduces the burden of specialized skills, making it easier for organizations to adapt to new models and tools as they arise.

Within Kyndryl's framework, defined workflows support a diverse range of infrastructures—encompassing legacy systems to modern cloud architectures—facilitating transformations that might occur across public, private, or hybrid cloud models. This comprehensive support system allows for operational insights and agility as organizations navigate their modernization journeys.

Real-World Success Stories

Early adopters of these services are already seeing substantial results. For instance, a global car rental company has dramatically enhanced its software development lifecycle by employing Kyndryl’s AI agents to swiftly refactor legacy code, cutting manual efforts down to mere minutes while simultaneously elevating code quality.

Additionally, Kyndryl's support for a global reinsurer has allowed them to transition from a decades-old mainframe environment to a cloud-native infrastructure, slashing their data center exit timelines by 50%. Meanwhile, a prominent financial services organization is utilizing Kyndryl's Agentic Modernization services to supercharge its global engineering teams, resulting in quicker modernization through AI-powered insights.

With its forward-looking services, Kyndryl not only champions technological evolution but also promises greater efficiency and agility, ensuring organizations can navigate their digital transformation journeys with confidence and precision.

For more information about Kyndryl and its innovative modernization services, visit Kyndryl's website.