#USA #Boston #cloud storage #Customer Success #Nasuni

Nasuni's Unwavering Commitment to Customer Excellence

In a recent announcement, Nasuni, a leading platform for unstructured data handling designed for enterprise teams and artificial intelligence, highlighted its consistent trajectory toward customer success. The company has proudly secured its sixth consecutive NorthFace ScoreBoard Service Award, bestowed by the Customer Relationship Management Institute (CRMI). Additionally, it achieved top rankings in 15 categories in the Summer 2026 reports from G2, emphasizing its status as a benchmark of excellence in customer satisfaction.

These accomplishments showcase Nasuni's dedication to aiding organizations in maximizing the value of their archival data while ensuring outstanding results throughout every step of the customer journey.

The NorthFace ScoreBoard Service Award is one of the industry’s most esteemed accolades concerning customer satisfaction and loyalty. Recognized for six consecutive years, Nasuni's recognition is based solely on independently audited customer feedback, achieving an impressive Net Promoter Score (NPS) of 88 and a Customer Satisfaction (CSAT) score of 98%. Moreover, the company received an exceptional ScoreBoard Index rating of 4.8 out of 5. Such consistent high ratings position Nasuni among an elite group of companies celebrated for delivering exceptional customer value and world-class experiences, underscoring its long-standing commitment to customer loyalty and exceeding expectations.

Sam King, the CEO of Nasuni, stated, "We believe that our customers' success is also our success. It’s not just a slogan; it’s the essence of our identity and our operational philosophy. Receiving such accolades annually reflects the trust our customers place in us and the dedication of our global teams. As organizations aim to leverage their unstructured data for their teams and AI—prioritizing resilience, security, and disaster recovery—we believe Nasuni is designed for this moment. This drives our work in enabling customers to convert opportunities into significant outcomes. Our evolving capabilities coupled with a customer-centric mindset continue to be central to all we do."

Beyond the prestigious recognition from NorthFace ScoreBoard, Nasuni’s successful rankings in G2’s Summer 2026 reports illustrate strong customer sentiment and key market dynamics concerning product usability, deployment, customer relationships, and specific use cases such as disaster recovery.

Some of the company's notable rankings include:

• - Top positions in the Enterprise Grid® Report for hybrid cloud storage solutions
• - Business Relationship Index for hybrid cloud storage solutions
• - Usability Index for mid-market cloud file storage
• - Implementation Index for mid-market cloud file storage
• - Momentum Grid® Report for disaster recovery solutions.

Mark Chemacki, Technical Strategy Director at Omnicom Group, shared, "Nasuni has been a true strategic partner throughout our journey. Their Customer Success and Professional Services teams are highly responsive, knowledgeable, and deeply committed to delivering customer outcomes. The innovative platform that manages unstructured data, along with expert guidance, has helped us maximize the value of our investment. Collaborating with Nasuni’s team has been a seamless experience, and their commitment to our success continually exceeds our expectations."

These accolades illustrate the value clients derive from the Nasuni platform and the company’s ongoing investment in delivering an exceptional customer experience. By combining a leading data management and activation platform with extensive expertise and solid partnerships, Nasuni helps organizations simplify infrastructure complexity, safeguard critical data, and activate file data for enterprise teams and AI on a global scale.

To discover how Nasuni offers industry-leading customer experiences, readers can check out the latest blog post on their website.

About Nasuni

Nasuni stands as a leader in unstructured data management for enterprises, where file data is critical for both personnel and AI. The company supports the operational layer of file data where work occurs, assisting organizations in managing, protecting, and activating their data to enable teams to work smarter, cut costs, and operate securely and without limits.

Leveraging a patented architecture that merges cloud object storage with enterprise file services—such as permissions, version control, and a global namespace—Nasuni provides high-performance file access, global data availability, and a single source of reliable and scalable information that’s AI-ready across all major cloud platforms.

Trusted by over 1,300 companies worldwide, Nasuni aids organizations in modernizing file infrastructure, enhancing data security, and supporting AI-driven operations. For more details, visit www.nasuni.com.