#India #Bengaluru #Infosys #nCino #ABN AMRO

Infosys Revolutionizes ABN AMRO's Lending Process

In a significant move towards enhancing operational effectiveness, Infosys, the leading global provider of next-generation digital services and consulting, has partnered with ABN AMRO Bank to transform its lending process using the nCino platform. This collaboration is expected to redefine the bank’s approach to loan operations and collateral management by unifying existing systems onto a single streamlined platform.

The Collaboration Journey

ABN AMRO, one of the Netherlands' largest banks, aims to improve customer service through a comprehensive upgrade of its lending processes. The integration of the nCino platform is a result of an eleven-month effort where Infosys successfully migrated over 100,000 datasets from various legacy systems. This substantial data transfer highlights Infosys' expertise in digital and cloud transformation, positioning the entity as a crucial partner in application development and maintenance for ABN AMRO.

According to Hans-Willem Giesen, the IT Head of Loans at ABN AMRO, the transition to the nCino platform has fundamentally changed how the bank manages its lending process. He emphasized that this new system enhances operational efficiency while ensuring a speedy and transparent experience for customers, playing a pivotal role in the bank's future growth and transformation efforts.

Enhanced Features of the nCino Platform

The nCino platform offers ABN AMRO a centralized solution for managing assets and collateral, which not only improves data quality but also optimizes customer acquisition and lending processes. This cloud-based, configurable platform includes ready-to-use lending workflows integrated with API-driven capabilities. The advancements provided by the nCino platform aim to streamline workflows, enhance data quality during migration processes, and ensure compliance with regulations, all while preparing ABN AMRO for future business demands.

Moreover, the robust integration strategy devised by Infosys supports the various IT systems within ABN AMRO's lending process and collateral management, ensuring seamless functionality across the board. Joaquin de Valenzuela, EMEA Director at nCino, pointed out that this partnership underscores the platform’s capabilities in delivering tangible results and supporting ABN AMRO’s ongoing commitment to improving internal processes and customer experiences.

Benefits to Customers and Operations

The benefits derived from the nCino platform are manifold, not only optimizing operations for ABN AMRO but also enhancing the user experience for clients and staff alike. Jay Nair, Executive Vice President and Industry Head for Financial Services at Infosys, stated that they are excited to assist ABN AMRO in its digital transformation journey within the lending sector. The integration of a unified solution for lending and collateral management is geared towards making processes more efficient, elevating data quality, and reducing turnaround times for customer requests.

As the financial landscape evolves, solutions like nCino will become increasingly crucial. By investing in technologies that streamline operations while remaining compliant with regulations, ABN AMRO is setting a strong foundation for future success. Infosys’ involvement signifies a commitment to advancing digital capabilities, ultimately leading to enhanced satisfaction for customers and optimized operations for the bank.

Looking Ahead

In summary, the collaboration between Infosys and ABN AMRO represents a progressive step in the banking sector, where modernization plays a pivotal role in maintaining competitiveness. The nCino platform stands out as a vital tool in reshaping the lending landscape, promising an improved process for asset and collateral management while fostering a better customer experience.

As the banking industry continues to embrace digital transformation, the partnership between Infosys and ABN AMRO serves as a beacon of innovation, demonstrating the potential of integrated technology solutions in driving efficiency and customer satisfaction in lending operations. For more information on how Infosys is leading the charge in digital transformation, visit www.infosys.com.