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Bandwidth and Salesforce Collaborate for Global Contact Center Deployment

In a significant expansion of their partnership, Bandwidth Inc. has announced that they will serve as the first certified carrier to support the global rollout of Salesforce's native Contact Center. This initiative, which follows the initial launch in North America, aims to enhance customer engagement for enterprises worldwide.

Expansion Details

The collaboration between Bandwidth and Salesforce aims to extend the capabilities of Salesforce's AI-powered contact center to over 25 countries, including regions in Europe, the U.K., Australia, and New Zealand, starting this fall. The deployment will utilize Bandwidth's esteemed Communication Cloud alongside its innovative Maestro platform, designed specifically for seamless global communications orchestration.

Maestro allows organizations to connect to Salesforce's native Contact Center through a bring-your-own-carrier (BYOC) model. This setup not only promotes the rapid implementation of the contact center solution but also ensures operational consistency across multiple markets. Businesses will benefit from the advanced controls and real-time monitoring that Maestro provides, enabling a robust infrastructure suited for AI-enhanced customer engagement.

Supporting Global Growth

The global expansion is further explained by Ankush Gangwani, Bandwidth's Senior Vice President and General Manager of Enterprise, who states, "Enterprises need trustworthy communications infrastructure that can grow alongside AI-driven customer engagement across international markets." This perspective emphasizes the necessity for scalability and reliability in today's digital communication landscape.

Bandwidth has positioned itself as a key asset to Salesforce’s growth strategy, which is underlined by Gautam Vasudev, Senior Vice President of Contact Center at Salesforce. He noted, “Salesforce is helping organizations transform the customer experience by uniting customer data and AI with native contact center capabilities inside the world’s number one CRM.” With the introduction of this global rollout, both companies look forward to meeting the rising demand for advanced customer service tools among various business sizes, from small to large enterprises.

Bandwidth's Notable Presence at Dreamforce 2026

As part of the ongoing partnership, Bandwidth is exhibiting at Dreamforce 2026, a major conference in San Francisco. Attendees can engage with Bandwidth experts at booth 118 and participate in multiple informative sessions. Topics include "BYOC for Global Contact Centers Built to Scale" and "From Migration to AI-Ready Rethinking Your Contact Center Foundation," which showcase the organizations' commitment to fostering a data-driven customer service environment.

Bandwidth has been recognized globally for its innovative solutions and exceptional support services, which are critical for enterprises looking to enhance their communications capabilities. Their award-winning service is already trusted by major players in the cloud communications and contact center sectors, including tech giants such as AWS, Google, and Microsoft.

Conclusion

The partnership between Bandwidth and Salesforce is a testament to the evolving needs of customer service infrastructure in a globalized economy. Leveraging advanced technology and extensive regulatory experience, both companies are set to redefine how enterprises approach customer engagement, ensuring a seamless integration that aligns with modern needs. As Bandwidth continues to empower organizations through its robust solutions, it reinforces its role at the forefront of the cloud communications revolution, ready to support businesses in achieving their customer experience goals efficiently and effectively.