Rasa Unveils Multimodal Voice AI Solution for Enterprises at Customer Contact Week in Las Vegas

Rasa Unveils Multimodal Voice AI for Enterprises

At the Customer Contact Week (CCW) taking place at the Caesars Forum in Las Vegas, Rasa Technologies, a leader in conversational AI, has introduced their latest innovation: a multimodal voice AI platform aimed at enterprises. This advanced solution, making its debut on June 11, 2025, is set to revolutionize the way companies handle voice automation, merging structured logic with real-time multimodal input for improved conversational experiences.

By eliminating the traditional speech-to-text conversion layer, Rasa has addressed the long-standing challenges that have hindered efficient voice interactions. Businesses can no longer afford to have customers repeat themselves or face delays while waiting for transcriptions. With Rasa Voice, issues are processed directly in spoken language, allowing the system to address concerns before the user has completed their explanation. This represents a fresh approach to voice automation that builds trust with every engagement.

Melissa Gordon, CEO of Rasa, emphasized the significance of voice as a strategic channel in customer experience. She stated, “We believe voice is becoming one of the most strategic channels for customer experience, and businesses need reliable solutions.” The newly unveiled platform is designed to adapt swiftly to varying demands, providing the speed, confidence, and nuance that users expect.

From Conversation to Action: The Rasa Voice Feature

Rasa Voice is engineered for interactions that drive actions, integrating live audio signals with contextual cues to interpret meaning right from the first word. This eliminates bottlenecks associated with transcription, enabling swifter execution and richer interpretation of intention, emotion, and speech patterns. By maintaining the unique qualities of human voice, Rasa Voice facilitates more natural interactions, ensuring a tighter alignment between spoken words and corresponding system actions.

This innovative solution is reinforced by Rasa's CALM (Conversational AI with Language Models) framework, blending fluidity from large language models with the reliability needed in a business context. Unlike conventional methods that depend on prompt responses for results, CALM transforms user input into structured, traceable commands that seamlessly integrate into established workflows.

Rasa Voice interprets user speech with context, intention, and nuance, linking this information directly to business outcomes with clearly defined execution pathways. The system is built to operate effectively under pressure across various modalities, ensuring that every step is accounted for without skipped stages or hasty outputs.

Essential Factors for Real-World Deployment of Voice AI

For voice AI to thrive in practical applications, it must prioritize speed, accuracy, and cost-effectiveness. Rasa's architecture is designed with these fundamentals in mind from the outset. By assisting teams in selecting the right language models, tailoring them to specific domains, and establishing stringent latency and throughput standards, Rasa ensures decisions are made with confidence, thus mitigating downstream risks.

Loïc Mayet, the chief information officer of the IMA Group, a leading European insurance and assistance entity, noted that Rasa Voice was selected after evaluating various vendors. “Rasa has played an active role in helping us design a solution aligned with our automation objectives, proving to be a partner at every stage of the process,” he shared.

Swisscom, Switzerland’s premier telecommunications provider, opted for Rasa Voice to enhance automation within their customer service operations without compromising on quality. Their success showcases Rasa's ability to meet the demanding standards of large enterprises.

The new Rasa Voice feature is currently available in a preview for select enterprise environments. Interested parties can find more information on the official Rasa website: www.rasa.com/solutions/voice.

About Rasa

Rasa simplifies the creation of complex conversational AI by combining large language models with proven business logic. This platform empowers organizations to develop sophisticated AI assistants capable of securely managing millions of interactions while providing complete control over automation. Trusted by Fortune 500 companies, Rasa guarantees data confidentiality, security, and scalability.

Rasa is a privately held company backed by Accel, Andreessen Horowitz, Basis Set Ventures, PayPal Ventures, and StepStone Group.