OSG Achieves Recognition as a Leader in CCM-CXM Outsourcing by Aspire Leaderboard

OSG Achieves Leader Status on Aspire Leaderboard for CCM-CXM Outsourcing

OSG, a prominent global provider of Customer Communications Management (CCM) solutions, recently celebrated its esteemed recognition as a Leader on the Aspire Leaderboard for CCM-Customer Experience Management (CXM) Communications Outsourcing. This milestone marks the company’s first appearance on the prestigious list, which is renowned for evaluating service providers in the CCM and CXM sectors and identifying those that excel in their field.

The Aspire Leaderboard is produced by Aspire CCS, a respected industry analyst firm focused on customer communications. As a pioneering provider in the CCM landscape, OSG’s inclusion on this list underscores its innovative solutions and its strategic commitment to enhancing customer communications. OSG's flagship product, the OSG JourneyConnect™ suite, is pivotal in this recognition. This comprehensive platform supports organizations in managing customer interactions across multiple channels, ensuring both operational efficiency and customer satisfaction.

Gary Gregg, the Chief Product Officer at OSG, expressed pride over this achievement, highlighting the company's relentless focus on innovation and customer-centricity. “Being named a Leader on two Aspire Leaderboards illustrates our dedication to transforming how organizations engage with their customers,” said Gregg. He emphasized that the OSG JourneyConnect suite empowers businesses to communicate effectively regardless of the communication medium.

OSG JourneyConnect offers a myriad of features, including pre-defined communication journeys designed to streamline the customer engagement process. This functionality is particularly beneficial for companies operating in regulated industries where compliance and clarity in communication are essential. OSG's innovative approach has set it apart as a forward-thinking representative in the CCM market, perfectly suited to meet today’s dynamic customer expectations.

According to Kaspar Roos, CEO and founder of Aspire CCS, OSG's developments signify a significant evolution within the service provider sphere. The JourneyConnect offering is not only anticipated to influence the future of customer communications but also to reshape customer experience management in contemporary business practices.

“OSG has made an impressive entrance onto the Aspire Leaderboard as a Leader,” Roos remarked. “Their JourneyConnect offering clearly shows potential for the future of CCM and is a model of how the industry is evolving to meet dynamic customer expectations.” This feedback highlights OSG's promising trajectory in the market as they work to continually enhance and innovate their offerings.

The Aspire Leaderboard serves as an objective assessment tool for organizations in search of top-tier communication providers. OSG's recognition reinforces its reputation as an ideal partner for businesses aiming to deepen their customer engagement and refine their communication workflows.

With over 50 years of experience in providing cutting-edge print and digital customer communications management solutions, OSG serves more than 5,000 customers worldwide. The company's commitment to facilitating better communication strategies empowers organizations to foster deeper, more meaningful relationships with their clientele.

In addition to this accolade, OSG has recently announced the launch of its JourneyConnect Suite, further expanding its capabilities in the CCM domain. Such initiatives not only reflect the company’s dedication to excellence but also its readiness to adapt and evolve in alignment with industry standards and customer needs.

For more information about OSG and its innovative solutions, visit OSG Connect or follow the company on social media platforms such as LinkedIn, Twitter, and Instagram.