#Japan #AI Chatbot #Cardiac Care #Suginami #New Heart Watanabe

New Heart Watanabe International Hospital Unveils AI Chatbot

In a pioneering move among cardiac hospitals in Japan, New Heart Watanabe International Hospital, based in Suginami, Tokyo, has launched an innovative AI chatbot named "NewHeart AI". Officially released on October 30, 2025, this state-of-the-art tool aims to address the concerns of patients suffering from heart disease by providing automated, 24/7 responses to queries related to treatment, surgery costs, and more. This initiative marks a significant milestone in the fusion of healthcare and technology within the cardiac specialty.

The Background: Continuing the Mission of Care

For over two decades, Dr. Tsuyoshi Watanabe, the director of New Heart Watanabe International Hospital, and his dedicated team known as Team Watanabe, have been personally responding to emails and LINE inquiries from adults battling heart disease. Their commitment to prompt responses, even during late hours, has earned them immense trust from patients nationwide. The introduction of the AI chatbot is a step forward in delivering the caring ethos of the team to an even broader audience.

The "NewHeart AI" chatbot serves as a new entry point for the hospital's existing consultation methods, including free email and LINE consultations. Patients often find themselves unsure whom to ask about their health concerns—tuning into their fear of reaching out to busy professionals. This AI tool provides an accessible solution, ready to address the smallest doubts of patients around the clock, helping to alleviate their worries and uncertainties.

When the chatbot encounters queries that require human intervention, medical professionals will still offer their direct support, ensuring that all patient needs are met effectively. Moreover, the chatbot also assists those seeking a second opinion—an important avenue for patients uncertain about their current diagnosis or treatment plan.

The Importance of Seeking Second Opinions

Many individuals hesitate to seek a second opinion out of concern for their primary physician's feelings. It's essential to grasp that consulting another expert when uncertainties arise in diagnosis or treatment is a fundamental right that prioritizes personal health and survival. After all, there is only one heart, and making informed decisions about its care is crucial.

Even just before a surgery, don't hesitate to pursue a second opinion. Such a proactive approach could lead to better treatment and peace of mind. At New Heart Watanabe International Hospital, we emphasize that patients should feel no reservations in seeking the best options for their health. By facilitating easy access to consultations through the "NewHeart AI" chatbot (available for free), we aim to create an environment where everyone can take that essential first step towards resolution.

Commitment to Excellence

Looking forward, New Heart Watanabe International Hospital is dedicated to saving as many patients suffering from heart disease worldwide as possible, adhering to the motto: “safe and minimally invasive.” We consistently pursue the most advanced and highest quality technology in our examinations and surgeries, thereby ensuring our commitment to excellence in patient care.

For those wishing to learn more, visit our official website for updates and additional resources.

About Dr. Tsuyoshi Watanabe

Dr. Tsuyoshi Watanabe is the president and director of New Heart Watanabe International Hospital. A graduate of Kanazawa University School of Medicine, he studied cardiovascular surgery at Hannover Medical School in Germany. At just 32, he became Japan's youngest heart transplant surgeon. Returning to Japan, he achieved numerous firsts, such as conducting beating-heart coronary bypass surgery. In 2005, he successfully performed Japan's first heart surgery using a surgical robot. His expertise continues to be recognized globally, conducting the highest number of robotic heart surgeries annually from 2019 to 2024.

For more on Dr. Watanabe's insights, visit his official site: doctorblackjack.net.