TP Earns 2026 Frost & Sullivan India Company of the Year Award for Outstanding Customer Experience Management

TP Recognized as the 2026 India Company of the Year

In a remarkable achievement, TP (formerly known as Teleperformance), a global leader in digital services, has been awarded Frost & Sullivan's prestigious 2026 India Company of the Year recognition. This accolade highlights TP's exceptional performance in the realm of customer experience management services. The recognition underscores not only TP's operational capabilities but also its strategic orientation towards digital transformation and responsible adoption of artificial intelligence (AI).

Leading the Charge in Digital Transformation

Frost & Sullivan employs a rigorous evaluation process to assess organizations' capabilities in different dimensions, including strategy effectiveness and execution. TP's operations in India stood out significantly, demonstrating an ability to leverage digital advancements to achieve profound business outcomes. According to Krishna Baidya, Senior Director at Frost & Sullivan's ICT Practice, TP’s approach is emblematic of the next evolution in customer experience management (CXM). It moves beyond simple transactional interactions and instead focuses on orchestrating insightful customer journeys that fuse automation with human empathy and agility with governance.

The current landscape of customer experience is layered with complexity, heavily driven by advancements in AI, the need for hyper-personalization, and rising expectations for seamless customer engagement across multiple channels. TP has adeptly navigated these challenges, operationalizing key industry trends rather than leaving them as theoretical goals. This has resulted in a paradigm shift in which TP has transitioned from being seen merely as an outsourcing provider to an orchestrator of tailored experiences that drive measurable outcomes.

A Robust Operational Framework

Since TP's inception in India in 2001, the organization has scaled to become its largest and most versatile global operations hub. It boasts a workforce exceeding 90,000 employees distributed across 44 delivery centers, serving over 200 clients from diverse sectors such as banking, finance, insurance, retail, eCommerce, healthcare, hospitality, and technology. This extensive network has earned TP the designation of a Center of Excellence for its business process outsourcing (BPS) services, including back-office operations and AI solutions, making it a pivotal player in the Group's overarching global transformation strategy.

A significant component of TP's innovation strategy is encapsulated in its proprietary AI backbone—TP.ai FAB. This orchestration platform integrates AI-driven solutions with seasoned talent and intelligent tools tailored to specific industries, delivering tangible business results. The TP.ai FAB framework enhances operational adaptability and speeds up AI integration, which in turn leads to key improvements such as reduced handling times and heightened service quality.

Commitment to Ethical AI and Customer Trust

In addition to advancing technological integration, TP prioritizes responsible AI practices and data governance across its operations in India. This commitment to adhering to both global standards and local regulations—including ISO certifications and compliance with India's Digital Personal Data Protection Act—has fostered a culture of trust among its clients. Investments in accessibility features, such as real-time voice intelligence technologies, further promote inclusivity and enhance user interactions, allowing for improved comprehension and confidence during voice exchanges.

Maneesh Daga, TP’s Country Head in India, expressed that this recognition reflects the company’s ongoing commitment to delivering substantial client outcomes while driving transformation at scale. He asserted, “At TP, we are constantly innovating to enable our clients to form deeper and more impactful connections with their customers.” This client-centric focus is bolstered by commercial models that connect value directly to performance metrics, resulting in high client retention rates and robust growth across a multi-faceted industry landscape.

A Benchmark for Future Leadership

Frost & Sullivan has praised TP in India for setting exceptional benchmarks in customer experience strategy execution, innovation discipline, and responsiveness to market demands. The company's unique ability to blend AI advancement with ethical practices alongside the creativity and intuition of human intelligence is forging a path for the future of customer experience management not just in India, but globally.

Each year, Frost & Sullivan recognizes organizations that excel in strategic development and execution, leading to significant improvements in customer impact, competitive standing, and growth. By establishing itself as a model in the CXM domain, TP is poised to reshape how customer experiences are managed across various sectors, underscoring its role as a key player in the evolving digital landscape.