Manulife Achieves Top Ranking for AI Maturity in Insurance for Second Straight Year
In an impressive feat, Manulife Financial Corporation has once again secured its position as the top-ranked life insurance company for AI maturity, as reported in the 2026 Evident AI Index for Insurance. This acknowledgment marks the second consecutive year that Manulife has achieved this eminent status. Furthermore, the company stands out as the premier insurer in Canada and ranks first in the AI Leadership category. This validation underscores Manulife's strategic priority to evolve into an AI-powered organization across its global operations. Phil Witherington, Manulife's President and CEO, expressed pride in these achievements, describing it as a substantial validation of their refreshed enterprise strategy and commitment to being a global AI leader.
Manulife's impressive ranking comes from its robust deployment of AI-driven innovations that deliver quantifiable business value. One of the most notable advancements includes the Manulife Automated Underwriting Decision Engine (MAUDE), which has automated more than half of Australia's eligible individual life insurance applications, providing decisions in as little as two minutes for qualified applicants. John Hancock, a part of Manulife, has also contributed to this success with its Quick Quote feature, streamlining the insurance quoting process. Moreover, enhancements in wealth and asset management through AI-driven insights are part of Manulife's strategies to capitalize on technology in improving customer experiences and operational efficiencies.
According to data from Evident, which evaluated 30 major insurers in North America and Europe, Manulife demonstrated the most extensive deployment of AI use cases among its competitors. The insurer ranked first in the Leadership pillar of the index, with Evident noting its significant executive engagement and industry influence as key factors. Jodie Wallis, Global Chief AI Officer at Manulife, highlighted that the results reflect the depth of AI integration achieved within the company and the systematic scaling of AI applications.
The Evident AI Index evaluates several key categories, including Talent, Innovation, Leadership, and Transparency. Manulife’s strong performance in these domains reflects how the company is elevating AI usage from a mere capability to a thoroughly integrated component of its enterprise operations. This continuous development is further demonstrated by a year-on-year growth of over 41% in AI talent within the organization.
Alexandra Mousavizadeh, Co-CEO and Co-Founder of Evident, remarked on Manulife’s purposeful strategy to build AI capacity around impactful workflows, resulting in better customer engagement and relationships. The company's emphasis on transparent reporting of AI capabilities and expected returns has set a new benchmark for the insurance industry.
In addition to AI initiatives, Manulife is committed to generating significant enterprise value from its strategic path by 2027, with a remarkable sum of over $1 billion targeted, having achieved $300 million by the close of 2025. This goal reflects the effectiveness of their operational strategies, not only in enhancing productivity but also in providing meaningful benefits to their customers, employees, and shareholders.
As the landscape of insurance evolves, Manulife's emphasis on responsible and practical applications of AI will continue to play a crucial role in its mission to simplify processes, enhance decision-making, and deliver superior outcomes for all stakeholders involved. The organization remains dedicated to embedding AI in its daily functions while fostering an environment where innovation thrives. For further information about Manulife's AI initiatives and its journey toward becoming a leading AI-powered organization, visit manulife.com/AI.
Manulife's impressive ranking comes from its robust deployment of AI-driven innovations that deliver quantifiable business value. One of the most notable advancements includes the Manulife Automated Underwriting Decision Engine (MAUDE), which has automated more than half of Australia's eligible individual life insurance applications, providing decisions in as little as two minutes for qualified applicants. John Hancock, a part of Manulife, has also contributed to this success with its Quick Quote feature, streamlining the insurance quoting process. Moreover, enhancements in wealth and asset management through AI-driven insights are part of Manulife's strategies to capitalize on technology in improving customer experiences and operational efficiencies.
According to data from Evident, which evaluated 30 major insurers in North America and Europe, Manulife demonstrated the most extensive deployment of AI use cases among its competitors. The insurer ranked first in the Leadership pillar of the index, with Evident noting its significant executive engagement and industry influence as key factors. Jodie Wallis, Global Chief AI Officer at Manulife, highlighted that the results reflect the depth of AI integration achieved within the company and the systematic scaling of AI applications.
The Evident AI Index evaluates several key categories, including Talent, Innovation, Leadership, and Transparency. Manulife’s strong performance in these domains reflects how the company is elevating AI usage from a mere capability to a thoroughly integrated component of its enterprise operations. This continuous development is further demonstrated by a year-on-year growth of over 41% in AI talent within the organization.
Alexandra Mousavizadeh, Co-CEO and Co-Founder of Evident, remarked on Manulife’s purposeful strategy to build AI capacity around impactful workflows, resulting in better customer engagement and relationships. The company's emphasis on transparent reporting of AI capabilities and expected returns has set a new benchmark for the insurance industry.
In addition to AI initiatives, Manulife is committed to generating significant enterprise value from its strategic path by 2027, with a remarkable sum of over $1 billion targeted, having achieved $300 million by the close of 2025. This goal reflects the effectiveness of their operational strategies, not only in enhancing productivity but also in providing meaningful benefits to their customers, employees, and shareholders.
As the landscape of insurance evolves, Manulife's emphasis on responsible and practical applications of AI will continue to play a crucial role in its mission to simplify processes, enhance decision-making, and deliver superior outcomes for all stakeholders involved. The organization remains dedicated to embedding AI in its daily functions while fostering an environment where innovation thrives. For further information about Manulife's AI initiatives and its journey toward becoming a leading AI-powered organization, visit manulife.com/AI.
Topics Financial Services & Investing）
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