Roots Welcomes Robin Spaulding as New Head of Insurance to Lead AI Innovation

On May 20, 2025, Roots, an innovator in the insurance sector with its agentic AI platform and pioneering product InsurGPT™, made a significant announcement. The company appointed Robin Spaulding as the new Head of Insurance, bringing with her over three decades of expertise in the property and casualty (P&C) industry. With a blend of deep operational insight and innovative thinking, Spaulding is set to revolutionize how Roots approaches AI and operational efficiencies in insurance.

In her new role, Spaulding will spearhead the enhancement of Roots' insurance capabilities. Her primary objectives will involve aiding clients in modernizing their claims and underwriting processes, optimizing their workflows, and pushing forward the integration of AI across the insurance value chain. She will work alongside various teams within Roots—ranging from product and engineering to customer success—to ensure the company’s offerings are well-suited for the complexities faced by carriers, third-party administrators (TPAs), and brokers during their digital transformation journeys. Ultimately, her leadership aims to boost sales and increase buyer confidence in a rapidly evolving market.

Chaz Perera, co-founder and CEO of Roots, expressed excitement about Spaulding joining the team, emphasizing her comprehensive experience across various facets of the insurance landscape. With background working on the frontlines of claims to holding executive roles, Spaulding’s ability to convert operational insights into strategic actions is seen as a vital asset in the company’s future direction. Perera articulated a vision for expanding agentic AI's potential within the insurance industry, highlighting that Spaulding's insight will play a pivotal role in that journey.

Spaulding's impressive career began as a claims representative trainee after obtaining her Bachelor of Science in Business Administration from Drake University. Over the years, she ascended through various influential roles across insurance carriers and third-party administrators, ultimately serving as divisional vice president of claims. Notably, her extensive consulting experience with C-level executives on strategic initiatives and system implementations has established her as an authoritative figure in insurance operational excellence and technological advancement.

A strong advocate for continuous improvement, Spaulding is particularly dedicated to modernizing the claims process with intelligent automation. She holds respected designations such as the Chartered Property Casualty Underwriter (CPCU) and Associate in Claims (AIC), and she is known for her motivational phrase, "Any day that starts with a conversation about insurance is going to be a great day."

In commenting on her new position and the broader insurance landscape, Spaulding noted the transformative potential of AI and automation, stating that capabilities previously unimaginable are now within reach. Roots, she says, is at the forefront, equipped with the necessary tools and vision to assist insurers in rethinking their operational methods. Spaulding expressed her honor in joining a company committed to embracing the future of the insurance industry.

As Roots continues to redefine the insurance space through innovative products like InsurGPT™ and its agentic AI platform, Spaulding's leadership signifies a strong commitment to facilitating operational transformation that is both intelligent and empathetic. With a steady focus on enhancing the insurance sector’s operational landscape, the appointment not only marks a new chapter for Roots but also underscores its dedication to blending technology with domain expertise for the benefit of clients in the industry.

For more information about Roots and its innovative approach to insurance, please visit www.roots.ai.

About Roots

Roots is at the forefront of AI-driven solutions tailored for the insurance sector. Through its agentic AI platform, Roots empowers insurers to modernize their operations with unprecedented accuracy and speed. The company’s specialized AI, InsurGPT™, ensures rapid implementation, offering value in mere weeks instead of months. Currently, Roots collaborates with several top-tier P&C carriers and brokers, alleviating their teams from intricate workflows and allowing them to focus on delivering superior customer experiences.