#Japan #Tokyo #Customer Satisfaction #109 CINEMAS #GMO Research

109 Cinemas Achieves Top Ranking in 2025 Customer Satisfaction

In an impressive feat, 109 Cinemas has clinched the top position in the 2025 GMO Customer Satisfaction Rankings in the movie theater category. This prestigious recognition was announced by GMO Research & AI, a part of the GMO Internet Group, which conducted a thorough survey to gauge customer satisfaction levels amongst cinema-goers.

A Look at the Rankings

This ranking is derived from a comprehensive online survey that engaged 5,788 participants aged between 18 and 85 years, all of whom had experienced going to the movies at least once in the past year. Conducted from April 17 to June 5, 2025, this survey aimed to portray a reliable assessment of the cinema experience that brands provide to their patrons.

109 Cinemas operates 185 screens across 20 locations nationwide and has consistently aimed to enhance the movie-watching experience. With an emphasis on quality service and customer satisfaction, the chain embodies a mission to contribute to a richer society through entertainment.

Commitment to Quality

Founded in 1998, 109 Cinemas has continuously adapted and incorporated cutting-edge technology into its theaters. For example, they were the first in Japan to introduce innovative screening formats like IMAX®, IMAX Laser, and SCREENX. In April 2023, they inaugurated 109 Cinemas Premium Shinjuku, which features an acoustic system meticulously crafted under the guidance of world-renowned musician Ryuichi Sakamoto, ensuring an unparalleled auditory experience.

Furthermore, the introduction of customizable coffee service through TAG COFFEE STAN(D) illustrates their commitment to delivering a multifaceted cinema experience that extends beyond just watching films.

Focus on Family and Community Engagement

In addition to enhancing the cinematic experience, 109 Cinemas recognizes the importance of providing a family-friendly environment. Their KIDS CINEMA, debuted in July 2024, is a dedicated space ensuring comfort and entertainment for children and parents alike. The company proactively participates in activities that foster community interaction, such as the Kineko International Film Festival and outdoor movie events, aligning its efforts with sustainable development goals (SDGs).

Looking Forward

Moving ahead, 109 Cinemas is committed to offering rich cinematic experiences that inspire and entertain. With its management philosophy centered around contributing to a vibrant society through entertainment, the company strives to constantly innovate and improve its services.

As moviegoers seek out reliable venues for entertainment, 109 Cinemas stands out by providing not only exceptional viewing experiences but also a strong community presence that prioritizes customer satisfaction.

For more information about 109 Cinemas, visit their official website or follow them on Instagram.