#USA #New York #AI Banking #Kasisto #KAIgentic

Kasisto Unveils KAIgentic: The AI that Thinks Like Your Favorite Banker

In a groundbreaking announcement, Kasisto, the leader in AI solutions for the banking sector, has unveiled their latest innovation: KAIgentic. This agentic AI platform is designed specifically for financial institutions, offering a sophisticated approach to banking technology. KAIgentic is not just a generic AI; it embodies the essence of a trusted banker, combining compliance and intelligence to enhance the banking experience across multiple touchpoints.

The Need for a Specialized Banking AI

The financial services landscape has witnessed a surge in the adoption of AI technologies. Yet, many institutions often find themselves navigating the complexities of generic AI models, which may not address the specific needs of banking. Lance Berks, CEO of Kasisto, articulated this challenge, stating, “Trust is the currency of banking, and most AI cannot be trusted.” KAIgentic aims to change that narrative by providing a secure, auditable framework tailored explicitly for the industry.

One of the standout features of KAIgentic is its capability to seamlessly integrate with existing banking systems, ensuring that the AI functions in a real-world environment that banks utilize daily. Kasisto has crafted this platform to operate autonomously, delivering a level of intelligence that allows it to provide personalized and proactive service to customers.

Key Features of KAIgentic

KAIgentic offers numerous capabilities that set it apart:

• - End-to-End Compliance Architecture: Built with integrated controls for fraud detection, audit logging, and regulatory reporting, it ensures comprehensive adherence to banking standards.
• - Pre-Processing Capabilities: This feature dynamically conditions agent behavior based on institutional needs, aligning with custom SOPs and compliance documents.
• - Post-Processing Layer: With elements for hallucination detection and confidence scoring, the platform includes layers that support compliance, security, and regulatory requirements.
• - Insights Engine: KAIgentic possesses an enterprise-grade analytics engine that uncovers trends, identifies customer friction points, and observes anomalies in language model behavior.
• - Agent Augmented Workforce: The AI-powered console assists human agents by providing contextual insights and compliance information, enhancing overall service delivery.
• - Flexible LLM Deployment: Banks can choose between a variety of trusted open models or utilize KaiGPT, an advanced LLM that operates securely either on the bank's infrastructure or in the cloud.

As Joshua Schechter, Chief Product and Innovation Officer at Kasisto, noted, “Our vision is that every customer with a bank account will have a personal agent guiding their financial journey.” With KAIgentic, that vision is on the brink of realization, empowering institutions to foster trust and strengthen their relationships with customers.

Availability of KAIgentic

Currently, KAIgentic is in its early access phase with select banks and credit unions. It specializes in supporting customer interactions, employee workflows, and enhancing contact center operations. Broader availability is anticipated later this year across key regions including North America, Europe, and Asia. Financial institutions interested in exploring KAIgentic can request personalized demonstrations through Kasisto's official website or by reaching out via email.

About Kasisto

Founded with a mission to transform how banking institutions operate, Kasisto remains at the forefront of AI development in the finance sector. The company's proprietary technologies are designed to facilitate compliant, intelligent interactions that adapt to the evolving landscape of customer expectations. With KAIgentic, Kasisto is set to revolutionize the banking experience, ensuring that financial institutions can confidently navigate the future with trusted AI solutions.