Persol Business Process Design Establishes BPO Center in Kitakyushu
In a significant move to enhance the local economy, Persol Business Process Design Inc., a subsidiary of the Persol Group based in Tokyo, has officially entered into a location agreement with Kitakyushu City. This agreement, signed on April 3, 2026, marks the establishment of a new BPO (Business Process Outsourcing) center in Kokura, reflecting the company’s ongoing commitment to creating robust employment opportunities for the residents of Kitakyushu and driving regional revitalization.
Under the motto "Let’s Work and Smile Together," Persol Business Process Design aims to align its operations with local workforce expectations and actively contribute to the area's economic dynamism. The signing ceremony, which included prominent figures such as Kitakyushu's Mayor Kazuhisa Takeuchi and Persol's President Kazuyuki Ichimura, underscored the partnership's importance and shared vision for the future.
Persol Communication Services Co., Ltd., a part of Persol Business Process Design, has been operational in Kitakyushu for nearly 26 years. With ten business locations across the nation, the company has successfully implemented contact center services and IT support that have cumulatively generated around 11,000 jobs in the Kitakyushu area. This long-term commitment showcases Persol’s role in enhancing local employment by cultivating a skilled labor force and supporting various local initiatives.
The newly signed location agreement is set to bolster Persol Business Process Design’s expertise in back-office operations, focusing on refining business processes across sales sectors and leveraging technology-enhanced BPO support. The aim is not just to provide high-value services but also to create jobs that integrate reskilling initiatives. This will contribute to the development of digital transformation (DX) talents in alignment with Kitakyushu's objectives of securing and nurturing DX professionals.
Through this center's establishment, Persol anticipates elevating Kitakyushu’s profile in the BPO sector while addressing challenges faced by companies nationwide through tailored BPO solutions. The commitment also aligns with the city’s broader ambition of fostering regional vitality, positioning Kitakyushu as a hub for innovation and employment.
Looking ahead, the partnership is poised for further collaboration with local universities and businesses, as well as ongoing support for regional digital transformation initiatives. This collective effort aims to strengthen the ties with Kitakyushu and enhance broad support for local businesses adapting to modern technological landscapes.
Persol Business Process Design Inc. combines its strengths in process design, organizational and human resource management, and talent development with cutting-edge technologies such as AI to deliver tailored BPO services. With a mission to innovate all forms of work and organizations, the company strives to create better working environments and contribute to a society where individuals can thrive. The Persol Group embraces a vision of "let’s work and smile together," actively engaging in diverse pursuits that drive sustainable progress and contribute to the achievement of the UN’s Sustainable Development Goals (SDGs).
Under the motto "Let’s Work and Smile Together," Persol Business Process Design aims to align its operations with local workforce expectations and actively contribute to the area's economic dynamism. The signing ceremony, which included prominent figures such as Kitakyushu's Mayor Kazuhisa Takeuchi and Persol's President Kazuyuki Ichimura, underscored the partnership's importance and shared vision for the future.
Background on Persol’s Engagement in Kitakyushu
Persol Communication Services Co., Ltd., a part of Persol Business Process Design, has been operational in Kitakyushu for nearly 26 years. With ten business locations across the nation, the company has successfully implemented contact center services and IT support that have cumulatively generated around 11,000 jobs in the Kitakyushu area. This long-term commitment showcases Persol’s role in enhancing local employment by cultivating a skilled labor force and supporting various local initiatives.
Strategic Objectives and Plans
The newly signed location agreement is set to bolster Persol Business Process Design’s expertise in back-office operations, focusing on refining business processes across sales sectors and leveraging technology-enhanced BPO support. The aim is not just to provide high-value services but also to create jobs that integrate reskilling initiatives. This will contribute to the development of digital transformation (DX) talents in alignment with Kitakyushu's objectives of securing and nurturing DX professionals.
Through this center's establishment, Persol anticipates elevating Kitakyushu’s profile in the BPO sector while addressing challenges faced by companies nationwide through tailored BPO solutions. The commitment also aligns with the city’s broader ambition of fostering regional vitality, positioning Kitakyushu as a hub for innovation and employment.
Future Prospects
Looking ahead, the partnership is poised for further collaboration with local universities and businesses, as well as ongoing support for regional digital transformation initiatives. This collective effort aims to strengthen the ties with Kitakyushu and enhance broad support for local businesses adapting to modern technological landscapes.
Kokura Center Overview
- - Center Name: Persol Business Process Design Kokura Center
- - Location: 2F Kurare Asano Building, 3-1-6 Asano, Kokura Kita-ku, Kitakyushu, Fukuoka Prefecture
- - Launch Date: November 2025
- - Business Scope: BPO services, contact center operations
About Persol Business Process Design Inc.
Persol Business Process Design Inc. combines its strengths in process design, organizational and human resource management, and talent development with cutting-edge technologies such as AI to deliver tailored BPO services. With a mission to innovate all forms of work and organizations, the company strives to create better working environments and contribute to a society where individuals can thrive. The Persol Group embraces a vision of "let’s work and smile together," actively engaging in diverse pursuits that drive sustainable progress and contribute to the achievement of the UN’s Sustainable Development Goals (SDGs).
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