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NTT East Japan and Atlassian Cloud: A New Era of Integrated Management

In a significant move towards modernizing its operations, NTT East Japan has implemented a unified system for managing both its system development and maintenance tasks through the integration of Atlassian Cloud, in collaboration with Hitachi Solutions. This strategic decision comes as NTT East Japan seeks to enhance efficiency in its telecommunication services while managing the complexities of thousands of physical servers and hundreds of systems that make up its private cloud infrastructure, known as 'Savanna'.

Overview of the Project

The Advanced Technology Division at NTT East Japan has successfully integrated its system development and maintenance operations, paving the way for streamlined processes across different departments. This innovative setup allows for effective tracking and visualization of project statuses, highlighting the workflow and facilitating better resource allocation. Additionally, it centralizes request management by enabling clear logging of inquiries, assignment of responsibilities, and communication with relevant departments.

With plans for system expansions on the horizon, modernizing operational workflows has become a pressing challenge. To address this, NTT East Japan explored various tools that would bolster collaboration during the development phase and enhance IT service management. The decision to adopt Atlassian Cloud was made based on its diverse suite of tools that are tailored for these purposes.

Integration and Effects

By leveraging tools such as 'Jira', 'Confluence', and 'Jira Service Management', NTT East Japan is realizing numerous benefits:
1. Enhanced Visibility: The integration of Jira and Confluence enables cross-organizational visibility into project statuses, which helps to smooth out workloads and improve efficiency.
2. Centralized Inquiry Management: The implementation of Jira Service Management has created a centralized environment for managing all related information regarding inquiries, resulting in streamlined maintenance operations.
3. Security and Usability: Combining Atlassian Guard with Microsoft Entra ID enhances both security measures and user convenience.

This integration marks a substantial enhancement in NTT East Japan’s ability to manage its sprawling services effectively.

Future Endeavors

NTT East Japan's Advanced Technology Division is set to take further strides in efficiency by incorporating Generative AI technologies, with plans for automating FAQ responses and providing support solutions. As the landscape of technology evolves, the goal remains to reduce operational burdens while elevating service delivery standards.

Comments from NTT East Japan

Chief Nakajima Tomoyuki of the Cloud Server Technology Division expressed gratitude toward Hitachi Solutions for their extensive practical knowledge and support during the implementation process. He noted that the recommendations provided were precise and instrumental in the successful integration of Atlassian Cloud into their operations. Moving forward, he emphasized the ongoing need for collaboration with Hitachi Solutions to leverage the full potential of these tools.

About Hitachi Solutions

Hitachi Solutions is committed to driving digital transformation by delivering innovative solutions through collaboration with clients. With a global footprint that includes operations across Europe, North America, Southeast Asia, and India, the company is well-positioned to address the challenges faced by businesses and society as a whole.

This strategic partnership marks a new chapter for NTT East Japan, setting the foundation for future enhancements in its service offerings while supporting the broader goals of digital transformation. For further information, you can visit Hitachi Solutions.