Miller Children's & Women's Hospital Honored for Excellence in Patient Experience for Third Consecutive Year
Miller Children's & Women's Hospital: A Beacon of Excellence in Patient Care
Miller Children's & Women's Hospital, an integral part of MemorialCare, has earned the distinguished 2024 Human Experience (HX) Pinnacle of Excellence Award from Press Ganey for the third year running. This prestigious recognition highlights the hospital's commitment to exceptional patient experience, positioning it among the top 5% of healthcare providers nationwide in this category.
Commitment to Patient-Centered Care
The award underscores the relentless dedication and compassion exhibited by the healthcare teams at Miller Children’s & Women’s. Heather Foster, the Vice President of Quality and Patient Safety at MemorialCare, emphasizes that this recognition reflects not only the hospital's commitment to medical care but also to fostering a nurturing environment for children and their families.
Dr. Graham Tse, the Chief Medical Officer, reinforces this sentiment by stating that their focus extends beyond medical treatment; they are dedicated to ensuring that patients and families feel supported throughout their experience at the hospital. This approach is vital in ensuring a holistic healing process that incorporates emotional and psychological well-being alongside medical interventions.
A Model for Healthcare Excellence
The Press Ganey HX Pinnacle of Excellence Award measures performance in key areas such as likelihood to recommend, teamwork, and overall satisfaction. These metrics are critical indicators of how well hospitals meet the needs and expectations of their patients. By excelling in these areas, Miller Children’s & Women’s Hospital sets a benchmark for healthcare excellence that others strive to achieve.
Patrick T. Ryan, CEO of Press Ganey, notes how Miller Children’s & Women’s demonstrates the transformative impacts of prioritizing both patient-centric care and employee satisfaction. This dual focus translates into effective clinical outcomes, enhancing the overall healthcare experience for everyone involved. The hospital is not only concerned about the immediate need for quality medical care; they also prioritize the human experience, which is what truly drives health system performance.
Recognized for Specialized Care
As one of only eight stand-alone children's hospitals in California, Miller Children’s & Women’s has been recognized by U.S. News & World Report as a
Topics Other）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.