Decisiv Appoints Tim Hardin as President to Enhance Service Relationship Management Solutions

Decisiv Welcomes Tim Hardin as New President

Decisiv, Inc., recognized as the leading provider of Service Relationship Management (SRM) solutions, recently announced the appointment of Tim Hardin as its new President. This strategic move aims to further strengthen the company's commitment to enhancing its comprehensive SRM offerings. Current CEO and Chairman, Dick Hyatt,will continue to lead the organization, allowing for a seamless transition as they both work toward expanding Decisiv’s innovative solutions.

Tim Hardin brings a wealth of experience to Decisiv. He previously served as the Senior Vice President and General Manager of Global Data Services at Epicor, where he honed his focus on utilizing data analytics and AI to fuel business growth and innovation. Additionally, Hardin has held significant roles at notable companies such as Solera and ADP Dealer Services, which is currently known as CDK Global.

Hyatt expressed his enthusiasm about Hardin's appointment, stating, "I am honored that Tim has agreed to join me and the Decisiv team as we grow our SRM solutions, connected ecosystem, user base, and strategic OEM partners. This past year was one of our most successful and with Tim's proven leadership, we are set to deliver even more value to our customers and partners in 2025."

Hardin himself expressed his admiration for the foundational work Decisiv has accomplished in the industry. He remarked, "Tying together an entire ecosystem is truly impressive. In building the SRM platform, Decisiv has created what many technology organizations aspire to achieve but so few accomplish. Decisiv has become the foundation for commercial vehicle service management across the U.S. and Canada."

The SRM platform by Decisiv is critical to commercial vehicle service management, connecting various stakeholders such as dealers, service providers, OEMs, and fleets. Hardin sees immense growth potential ahead, including enhanced service and asset productivity, the exploration of new markets, and fresh opportunities for partnerships. "From Decisiv's position as a trusted partner, there are tremendous growth opportunities ahead," he noted enthusiastically.

With over 5,000 active service locations and more than 74,000 fleets across North America relying on the Decisiv SRM Ecosystem, the platform manages over 4 million service and repair events annually. The key to this robust operation lies in the orchestration of data connectivity that Decisiv utilizes to enable effective collaboration. This ensures that critical information is accessible at the point of service, promoting proactive management of maintenance processes throughout the entire lifecycle of every asset.

Tim Hardin's leadership at Decisiv marks a new chapter of innovation, promising to elevate the standard of service management in the commercial vehicle industry. As he embarks on this journey alongside Dick Hyatt and the Decisiv team, both industry veterans are dedicated to unlocking new value and expanding Decisiv's legacy.

For more information about Decisiv and its cutting-edge solutions, visit www.decisiv.com.