NJM Insurance Group Celebrates Ninth Consecutive JD Power Auto Claims Certification Achievement

NJM Insurance Group's Remarkable Achievement

NJM Insurance Group has proudly announced that it has received the prestigious JD Power Auto Claims Certification for the ninth consecutive year. This recognition is a testament to NJM’s steadfast commitment to providing an outstanding auto claims experience for its personal lines customers.

Excellence in Claims Processing

The JD Power Auto Claims Certification is not just a badge of honor; it signifies a deep commitment to customer satisfaction and corporate excellence in the insurance sector. Carol Voorhees, President and CEO of NJM, emphasized the significance of this certification, stating, "At NJM, we understand that a claim is when our policyholders are looking for guidance and support." This sentiment underscores the essence of insurance – to be a trusted companion in times of need.

To achieve this certification, NJM underwent a thorough independent audit, evaluating its claims handling process through a survey of recent claimants and a performance review across various crucial metrics. In the latest audit, NJM excelled, fulfilling 66 out of 68 evaluation metrics, resulting in an impressive success rate of 97%. This far exceeds the required minimum success rate of 80%, highlighting NJM’s outstanding service delivery.

Continuous Improvement and Innovation

Since first earning the JD Power Auto Claims Certification in 2018, NJM has worked diligently to enhance its claims experience. The past year has seen significant improvements aimed at streamlining the online claims process. Enhancements include making it easier for customers to upload necessary documents and photos, refining the process for glass-only claims, and updating claim filing instructions to ensure clarity and assistance at every step.

The dedication to innovation reflects NJM's broader strategy of continuously seeking ways to improve customer interactions and overall satisfaction. By integrating customer feedback into its service model, NJM not only builds loyalty but also strengthens its brand reputation in a competitive market.

A Legacy of Customer-Centric Insurance

NJM Insurance Group, founded in 1913, has established itself as a leading provider of property and casualty insurance in the Mid-Atlantic region. Operating in a manner that prioritizes its policyholders, NJM has received repeated accolades for customer service excellence, particularly in claims handling.

The company’s personal insurance products are available directly to consumers in several states, including Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. Additionally, NJM collaborates with a preferred network of independent agents to offer business insurance across multiple states, highlighting its commitment to versatile offerings for various customer needs.

About JD Power

JD Power is an authoritative provider of data, analytics, and insights that assist businesses in enhancing their customer experience. With extensive datasets reflecting millions of consumer interactions, JD Power enables organizations to make informed decisions that promote customer satisfaction and operational excellence.

For both NJM Insurance Group and JD Power, the focus remains on setting and exceeding high standards of service and engagement. As they continue to evolve, their partnership amplifies efforts towards creating a customer-focused future in the insurance industry.

For more information about NJM and its award-winning services, visit njm.com.