#United States #Orlando #Customer Contact Week #Customer Management Practice #CX Strategies

Customer Contact Week Returns to Orlando 2026

The highly anticipated Customer Contact Week (CCW) is making its grand return to Orlando, Florida, from January 21 to January 23, 2026. As the premier event dedicated to the customer contact experience industry, CCW is set to gather top-notch professionals, innovators, and leaders under one roof to redefine customer service strategies. With its long-standing reputation as a foundational event in the customer experience (CX) landscape, this year's gathering is expected to be especially impactful.

What to Expect at CCW Orlando

Taking place at the elegant JW Marriott Bonnet Creek, this extensive three-day event is designed to provide attendees with invaluable insights, practical knowledge, and networking opportunities that can significantly enhance their professional journey.

Key Themes and Takeaways

Cross-Functional Partnerships

Participants will delve into best practices for fostering partnerships between customer experience and contact center teams. Learning to align these functions can lead to smoother operations and improved customer satisfaction.

CX Strategy and Insights

This year, a spotlight will be placed on leveraging data to craft seamless customer experiences. The discussions will include innovative methodologies like journey mapping and design thinking, aimed at maximizing customer loyalty.

Training and Upskilling

Understanding that a skilled workforce is crucial, the agenda emphasizes emotional intelligence and digital fluency training. Participants will learn how to empower their contact center teams effectively, fostering a culture of continuous improvement.

AI and Emerging Technologies

As technology continues to shape the industry, attendees will explore strategies for integrating AI into their operations, along with overcoming the potential pitfalls associated with such transitions.

Notable Speakers

The event is poised to feature a stellar lineup of thought leaders, including:

• - Damola Adamolekun, CEO of Red Lobster
• - Ryan Minton, Customer and Employee Experience Expert and author
• - Chaunté Lowe, Olympian and advocate for resilience
• - Various senior directors and executives from industry giants like Zillow and Sonos.

The diversity of perspectives shared will ensure a rich learning experience for all attendees.

Networking and Special Events

Networking receptions and workshops will provide interactive platforms for attendees to exchange ideas and form meaningful connections. A highlight of this year's CCW will be the CCWomen Summit, fostering empowerment and leadership among women in the industry. This community aims to give female executives and allies an opportunity to connect and inspire one another.

Registration Details

Attendees eager to be a part of this enriching experience can register for CCW Orlando by visiting Customer Contact Week. It's an unmissable opportunity for customer contact professionals looking to stay ahead in the rapidly evolving CX landscape.

Conclusion

As we approach 2026, the Customer Contact Week in Orlando promises not only to set a strong precedent for the year but also to empower attendees with the tools and inspiration needed to thrive in the customer experience sector. Professionals will leave equipped to tackle the challenges ahead, ready to lead their organizations into a new era of excellence in customer contact.

About Customer Contact Week: Established in 1999, CCW has evolved into the leading event for the customer care industry, attracting thousands from around the globe. Organized by the Customer Management Practice (CMP), CCW remains dedicated to promoting innovation and excellence in customer management. For further details, visit Customer Management Practice.