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Innovative Job Creation Model by North End Teleservices

In a recent recognition, North End Teleservices, a company based in Omaha, Nebraska, has been honored by Real Leaders Magazine as one of the 2025 Top Impact Companies. This acknowledgment comes as the company approaches its tenth anniversary. North End Teleservices is celebrated for its unorthodox business model that generates significant employment opportunities in traditionally overlooked sectors.

Founded in 2015, North End Teleservices emerged in a community with an alarming five-year average poverty rate of 59%. The company's CEO, Carmen Tapio, reflects on its origins, stating, ‘Our primary goal was to uplift the community. From day one, we sought to pave new paths for the most marginalized, underestimated, and underemployed individuals.’ Over the years, the company has not only expanded its workforce from a startup to nearly a thousand employees but has also maintained a clear mission: creating jobs and changing lives.

North End Teleservices claims a significant economic footprint, contributing over $400 million to the local economy, while focusing on impactful contributions that benefit individuals, families, and the wider community. One of the company’s innovative measures includes expanding services to provide free transportation, thereby increasing accessibility for potential employees.

Real Leaders Magazine's recognition stems from the company’s exceptional growth and its strong adherence to the I.M.P.A.C.T. framework, which stands for Intention, Model, People, Accountability, Collaboration, and Transformation. North End Teleservices was chosen from a competitive pool of candidates, representing over 15 countries and demonstrating a commitment to creating profound change across diverse sectors.

Kevin Edwards, the chairman of Real Leaders, states, ‘In today’s climate, it seems every company touts itself as impactful. We aim to spotlight the enterprises genuinely committed to driving change.' The selection process was rigorous, ensuring that only companies meeting the highest standards of goal-oriented leadership are recognized. The top candidates will convene at the Real Leaders UNITE 2025 conference to share their best practices, fostering a culture of excellence among forward-thinking leaders dedicated to making a difference.

Company Overview: North End Teleservices

North End Teleservices, LLC is a comprehensive global provider specializing in outsourced contact center services for both governmental and commercial sectors. The company prides itself on its motto of 'Creating Jobs and Changing Lives.' In addition to being recognized as one of America's Top 100 Small Businesses for 2024, North End operates as a certified woman-owned, minority-owned, HUBZone, and Enterprise Zone business. Whether collaborating with major B2B and B2C companies or government entities, North End tailors its customer service center operations to meet the specific needs of its clientele.

About Real Leaders

Launched in 2010, Real Leaders is a rapidly growing community of impact-driven leaders, supported by a global media platform aimed at promoting purpose-driven enterprises. Committed to responsible leadership, Real Leaders prioritizes the welfare of employees, society, and the planet above profits. As an independent certified B Corporation and a member of the UN Global Compact, Real Leaders endeavors to collaborate with visionary leaders to transform our often myopic world.

In summary, North End Teleservices isn’t just a business; it’s a transformative force in the realm of job creation, demonstrating the power of innovation and commitment to community betterment. The support and recognition they’ve received illustrate the profound impact they have within their community and beyond.