#United States #Phoenix #Exceleron #M-Power #PayGo

Exceleron's Success in Prepay Energy Management

The Salt River Project (SRP) has officially integrated Exceleron's PayGo prepay and electronic billing solution into its M-Power program, a milestone that marks significant progress in the realm of utility management. With this transition, the M-Power program, which has been serving customers since 1999, has become the largest prepay utility program in North America, impacting over 154,000 households in Arizona.

Understanding the M-Power Program

M-Power is designed to provide customers with a voluntary option to manage their electricity usage and expenses more effectively. By choosing this service, approximately 15% of SRP's residential customers have achieved energy savings of about 12% compared to traditional billing methods. In 2024, M-Power even accounted for an impressive 40% of the total peak reduction measured across all SRP energy efficiency initiatives.

Glen Traasdahl, SRP's Senior Director of Customer Services, emphasized the program's popularity, stating, "The evolution of M-Power with Exceleron showcases our ongoing dedication to outstanding customer care." This sentiment reflects the program’s high satisfaction rates, with a remarkable 93% of surveyed customers expressing a preference for the prepay system over SRP's monthly billing options.

Empowering Consumers through Energy Management

Exceleron's platform, which is lauded for its potential to enhance customer engagement, offers users better visibility and actionable insights regarding their energy consumption. This empowerment translates into significant opportunities to lower energy costs.

Jeffrey Weiser, Co-CEO at Exceleron, highlighted the impact of the M-Power program on customer satisfaction in the region. He stated, "SRP is consistently ranked at the top for customer satisfaction, and the success of the M-Power program is a major part of that. Our collaboration focuses on delivering improved affordability, energy efficiency, and user control in this transformative program."

The Role of Landis+Gyr

As part of the new service arrangement, Exceleron partnered with Landis+Gyr, a global leader in energy management solutions. Their expertise in smart technology and data analytics augments the capabilities of the M-Power initiative, enabling both utilities and consumers to monitor and optimize energy usage. This partnership further solidifies the program as a frontrunner in the prepay utility sector.

Exceleron's Vision for the Future

Exceleron has established itself as a leader in utility prepay and payment technology, having introduced millions to its solutions that promote prepayment and consumer engagement. The anticipated benefits include energy conservation and efficiency, with users typically seeing improvements of between 5-15%. Moreover, utilities utilizing their systems have reported a reduction of more than 70% in write-offs and outstanding debts.

With user-centric designs and innovative technology, Exceleron's PayGo and MyUsage offerings stand to redefine how households and utilities interact with energy, providing clarity and control over financial aspects of energy consumption.

In conclusion, the full deployment of Exceleron's PayGo platform in SRP’s M-Power program not only elevates customer sagacity but also signifies a paradigm shift in energy management. As technology continues to forge new paths in the utility sector, Exceleron stands as a prime example of how innovative solutions can result in tangible savings and enhanced customer experiences.

For more details about their services, visit Exceleron.