#Japan #Tokyo #AI Avatar #OmniTwinX #Omnifox

Revolutionizing Customer Support with AI Avatars

In an era where technology continually reshapes business landscapes, Omnifox, based in Tokyo, is stepping into the spotlight with its innovative service, OmniTwinX. Launched on June 8, 2026, to its first client, this service leverages artificial intelligence to create AI avatars that can interact with customers in real-time, even when the professionals they represent are unavailable.

What is OmniTwinX?

OmniTwinX utilizes high-fidelity facial and voice data from real experts, enabling AI avatars to handle customer service and information inquiries. These avatars work around the clock, 365 days a year, answering queries based on the professional’s knowledge and communication style, thus enhancing productivity and efficiency in various industries.

Addressing Core Challenges

Many professionals in consulting and services face significant operational challenges. Traditional approaches often lead to knowledge silos, where specific employees are indispensable for certain tasks, and running out of availability during nights and weekends can cause customer service delays. Moreover, standard text-based chatbots fail to instill trust since they lack the personal touch of speaking directly to a knowledgeable expert.

OmniTwinX stands out by reconstructing the expert's persona with their approval. The AI avatars carry the expert's voice and mannerisms, responding based on prompts derived from their knowledge, creating conversations that feel authentic and reliable. This dual capability not only ensures trust but significantly amplifies the professional's outreach and service ability.

Highlighted Features of OmniTwinX

1. Expert-Approved Avatar Creation

The generation of these AI avatars is predicated on the consent of the professionals. Information for avatar creation, such as facial imagery and voice samples, are ethically sourced respecting personal rights while achieving high accuracy in reproduction.

2. Knowledge-Based Responses

Employing large language models (LLMs), these avatars respond through prompts rooted in the expert’s specific knowledge and expertise. Supporting materials like documents and FAQs can also be integrated to enhance the service.

3. Seamless Real-Time Interactions

OmniTwinX users can engage with avatars through standard web browsers, eliminating the need for app installations. This way, customers experience a dialogue as if they are face-to-face with the expert.

4. Continuous Availability

The AI avatars operate without traditional time limitations; they can respond to customer inquiries at any hour, including nights and holidays. Professionals can thus focus on high-value tasks and critical decision-making processes.

Insights from CEO Hiroaki Ehirai

“Our goal with OmniTwinX is not to replace professionals but to enhance their efficiency and capabilities,” states CEO Hiroaki Ehirai. Having spent decades at Nihon Unisys mastering the challenges posed by knowledge concentration in organizations, he emphasizes the importance of recreating expert knowledge within agreed guidelines effectively.

Pricing Structure

To make OmniTwinX accessible:

• - Initial Fee: From ¥500,000 (excluding tax),
• - Monthly Operating Fee: Starting at ¥100,000 (excluding tax).

Specific costs may vary based on the number and method of avatar generation. Each implementation includes comprehensive support, from securing the expert's consent to designing tailored prompts.

Early Implementations

The first adoption of OmniTwinX is happening within a consulting firm specializing in personal information protection, which began utilizing the service for primary consultation responses in June 2026.

Future Expansion Plans

Looking ahead, Omnifox aims to branch into various sectors, including finance, real estate, healthcare, and education, where specialized knowledge is crucial. Through OmniTwinX, they hope to elevate efficiency in the expert services sector and strengthen competitiveness in Japan.

Important Usage Note

While OmniTwinX's avatars assist in providing information based on pre-set expert guidance, they are not substitutes for professional judgment. Customers are always encouraged to consult the actual expert for decisive matters.

About Omnifox

Founded in August 2006, Omnifox originally commenced as an IT consulting entity and now operates in AI avatar services along with systems development. For more information, visit Omnifox's official website.
Contact Information: For press inquiries or service implementations, reach out to the company representatives via their contact form.