#USA #Portland #Behavioral Health #Protocall Services #Welltrack Ecosystem

Protocall Services Achieves Outstanding NPS of +64.5

Protocall Services, a leading name in behavioral health support, shines brightly with an exceptional Net Promoter Score (NPS) of +64.5, as highlighted by an independent research firm's findings. This score not only reflects their dedication over the past 30 years but also positions them significantly above the average NPS in the behavioral healthcare sector, which stands at just 34 according to Retently.

The Significance of the Achievement

The NPS score is derived from over 180 responses from Protocall's customers, collected through a detailed survey conducted by Drive Research, a reputable market research firm. Impressively, 91% of respondents expressed willingness to renew their services within the year. Moreover, customer satisfaction regarding support services was rated an outstanding 4.7 out of 5.

CEO Phil Evans emphasizes that this score is a testament to the professionalism and commitment of the Protocall team. He believes in being more than just a service provider. Instead, Protocall seeks to be a reliable partner for organizations relying on their services to support clients effectively. This milestone showcases their continuous effort to deliver timely and efficient support, especially crucial for communities requiring behavioral health assistance.

Commitment to Customer Feedback

Protocall remains steadfast in its approach to embracing customer feedback as a crucial part of their growth. Evans acknowledged the insights gathered from this year's survey, recognizing it as an opportunity to better understand and respond to the challenges faced by their clients. Many customers suggested that enhancing brand messaging for new service offerings and improving call documentation were areas ripe for improvement. Furthermore, they expressed the need for a better user experience within the Customer Portal.

These aspects are not just suggestions; they are shaping Protocall's product roadmap for the upcoming years. Evans assures that addressing these points will remain a priority as they strive to evolve their offerings to meet client expectations.

About Protocall Services

Founded over 30 years ago, Protocall Services has become a cornerstone provider of behavioral health and crisis response solutions across the nation. Their innovative Welltrack Ecosystem encompasses a broad array of services, including digital wellness tools, clinical care, and an extensive network of licensed clinicians. The company partners with various organizations, such as colleges, community mental health centers, and employee assistance programs, to ensure comprehensive, compassionate care is accessible 24/7.

As they look toward the future, the dedicated team at Protocall remains committed to maintaining and exceeding their high standards in delivering mental health resources to those in need.

For more information about Protocall Services and their offerings, you can visit their website at ProtocallServices.com.