#Japan #Tokyo #Canon Marketing #remote service #TimeLeap

Introduction

In the era of digital transformation (DX), Canon Marketing Japan Co., Ltd. has initiated a groundbreaking collaboration with TimeLeap Co., Ltd. This partnership marks a significant step forward in the application of remote customer service, leveraging existing camera infrastructures across various retail and facility locations. Starting from November 19, 2025, customers will experience enhanced interactions thanks to the integration of Canon's hybrid cloud video platform, "VisualStage Pro powered by Arcules," with TimeLeap's remote customer service solution, "RURA."

Background

Japan is facing a workforce shortage, particularly in the service sectors, leading to what is referred to as the “8-fold society.” To address this pressing issue, Canon Marketing Japan signed a capital and business alliance agreement with TimeLeap on December 4, 2024. This strategic partnership aims to optimize customer service operations while minimizing costs and maximizing opportunities through innovative technology solutions.

How It Works

The core advantage of this new partnership is the utilization of network cameras already installed in stores and facilities across Japan. The integration allows for the effective implementation of remote customer service, fundamentally transforming the way businesses engage with customers. With the deployment of efficient staffing mechanisms, businesses can now maintain high service standards with minimal personnel, leading to improved customer satisfaction and operational efficiency.

Remote service staff, equipped with access to feed from multiple cameras installed in-store, can monitor customer behavior and situational awareness from a broader perspective. This not only enhances security measures but also ensures that customer interactions are of the highest quality.

Benefits of the Solution

By utilizing the synergy between "VisualStage Pro powered by Arcules" and "RURA," businesses will benefit from:

• - Cost-Effective Establishment: Businesses can implement a high-quality remote service framework without the burden of extensive initial investments. The platform is flexible and can accommodate over 20,000 existing camera models, which facilitates quicker and cost-effective multi-site deployment.
• - Increased Efficiency: Operating remote customer services allows companies to efficiently manage multiple locations with a smaller workforce, making it ideal for sectors currently experiencing labor shortages, such as hospitality, fitness, and remote office services.
• - Advanced Features: The collaboration promises advanced security capabilities ensuring safe and dependable operations even in cloud environments, catering to diverse monitoring needs, including visitor management and safety oversight.

Future Developments

Looking ahead, Canon Marketing Japan plans to explore further integrations of video analytics technology alongside IoT sensors and AI to continuously optimize remote customer service structures. Prospective features include real-time congestion monitoring and quicker response capabilities by leveraging human detection sensors installed at store entries. By combining these innovations, Canon and TimeLeap aim to elevate the quality of customer experiences in an increasingly automated environment, improving operational efficiencies while alleviating staff workloads.

Conclusion

This partnership between Canon Marketing Japan and TimeLeap represents a significant advancement in customer service through technology. Businesses in various sectors can now implement efficient, high-quality remote customer service models that address current labor challenges while enhancing customer interaction experiences. This innovative approach not only promises cost reductions but also ensures a more streamlined and effective operational framework for future growth.

Contact

For more information regarding this initiative, please reach out to:
Canon Marketing Japan Co., Ltd. NVS Planning Department NVS Planning Division
03-6719-9285 (Direct Line)