TLCx Welcomes DeJon Gaines as Chief Technology Officer to Drive Innovation and Growth

TLCx Welcomes DeJon Gaines as Chief Technology Officer

TLCx, a distinguished veteran-owned customer experience outsourcing leader, has announced the appointment of DeJon Gaines as its new Chief Technology Officer, effective February 2, 2026. With a career spanning over 20 years in executive technology roles, Gaines brings a wealth of expertise in driving enterprise-level digital transformations, particularly through the integration of cutting-edge technologies such as cloud architecture, AI solutions, and cybersecurity.

Gaines’ previous roles at major companies, including Conduent and Xerox, equipped him with valuable experience in leading extensive initiatives. His focus on intelligent automation and data-driven insights has consistently enhanced operational efficiency and customer satisfaction. At TLCx, he will oversee the technological roadmap pivotal to the company’s strategic direction, including the development of TLCx LaunchPad™.

Transforming Customer Experience

The TLCx LaunchPad™ is an innovative, modulative customer experience transformation platform tailored to clients' specific needs. This platform leverages explainable AI, providing real-time guidance for agents and a holistic 360° viewpoint of the customer, focusing on delivering scalable and human-centered experiences.

“I joined TLCx because this team is poised to make technology a genuine growth driver, not just a support function,” said Gaines. He recognizes the potential in creating technology strategies that offer significant value to clients, emphasizing his commitment to enhancing solutions that provide measurable advantages through AI and analytics.

Advancing Vision 2030

Gaines will also play a critical role in advancing TLCx’s Vision 2030, an initiative aimed at sustainable value creation through responsible AI practices and human ingenuity. This strategy aligns with TLCx's commitment to environmental, social, and governance (ESG) criteria and is reflective of its mission to redefine customer-first service in an evolving market.

Tom Cardella, the founder and CEO of TLCx, stated,