HCLTech Partners with Magnum Ice Cream to Modernize Digital Infrastructure

Overview of the Partnership

HCLTech, a prominent global technology provider, recently announced its multi-year partnership with The Magnum Ice Cream Company (TMICC), the world's largest ice cream entity. This strategic alliance focuses on designing, constructing, and managing a robust IT infrastructure intended to pave the way for digital transformation at TMICC. The partnership will see HCLTech deploy its AI Force platform, empowering TMICC with cutting-edge artificial intelligence integrated into its digital framework.

Key Objectives and Innovations

The primary objective of this collaboration is to shift TMICC towards a no-operations (NoOps) model. This entails a significant evolution from traditional artificial intelligence operations (AIOps) to a fully autonomous IT system characterized by zero-touch automation. This innovative approach will reduce manual interventions, enhancing efficiency and operational capability across the organization. HCLTech’s solutions are expected to optimize predictive analytics and improve business process observability while ensuring user experience is prioritized throughout the customer journey.

Mark O'Brien, the Chief Technology Officer at TMICC, highlighted the importance of this partnership in embedding intelligence at every level of the company’s digital architecture. He expressed optimism about how this collaboration will redefine operational excellence, allowing TMICC to offer superior customer experiences. "Together, we are unlocking advanced AI capabilities that will profoundly enhance the experiences we deliver," O'Brien noted.

Transformational Impact on TMICC

As TMICC transitions toward being a wholly independent entity following its split from Unilever, the integration of an agile, scalable IT infrastructure becomes crucial. HCLTech’s proven frameworks will facilitate a smooth exit under the Transition Service Agreement (TSA) and help in establishing a greenfield IT infrastructure designed to be future-ready.

The shift towards an AI-powered operational framework is expected to significantly impact TMICC's ability to innovate and respond dynamically to market demands. By embedding a robust AI-driven ecosystem, TMICC aims to enhance its product offerings and strengthen its market position globally.

HCLTech's Industry Position

This partnership underscores HCLTech's leading role in driving global transformations within the consumer-packaged goods (CPG) sector. With an extensive technology service portfolio, HCLTech's capabilities extend across various sectors, delivering industry-leading solutions that encompass AI, digital engineering, cloud services, and more. C Vijayakumar, CEO and Managing Director of HCLTech, emphasized the significance of this collaboration in aligning with TMICC's growth vision, stating that it reinforces HCLTech’s exceptional expertise in managing complex technology-led transformations.

About HCLTech and TMICC

HCLTech boasts a workforce of over 226,300 individuals across 60 countries, providing exemplary technology services that bridge the gap between industries and modern technological advancements. The company's consolidated revenues, which reached $14.5 billion in December 2025, reaffirm their strategic importance in the global tech landscape.

On the other hand, The Magnum Ice Cream Company is recognized as the world’s top ice cream brand, featuring a diverse portfolio that includes Magnum, Ben & Jerry's, Wall's, and Cornetto. With operations that extend into over 80 countries and reported revenues of €7.9 billion in 2024, TMICC is poised to leverage this partnership to further elevate its brand’s reach and customer engagement strategies.

Conclusion

In the ever-competitive ice cream industry, aligning with an innovative technology partner like HCLTech positions The Magnum Ice Cream Company to not only enhance operational efficiency but also to create a compelling roadmap for future growth and market leadership. By harnessing the power of AI and modern digital infrastructures, both companies stand to redefine their respective markets and establish formidable bases for success in the years to come.

For additional information, please visit HCLTech and The Magnum Ice Cream Company.