Genpact Welcomes Thimaya Subaiya to Its Board of Directors, Enhancing Leadership in AI-Driven Solutions

Genpact Welcomes Thimaya Subaiya to Its Board of Directors

On July 31, 2025, Genpact, a leading technology services and solutions company, made a significant announcement regarding its executive leadership. The company has appointed Thimaya Subaiya to its Board of Directors, effective immediately. This strategic decision aims to strengthen Genpact's commitment to innovation and operational excellence in the rapidly evolving technology landscape.

Balkrishan 'BK' Kalra, the President and CEO of Genpact, expressed confidence in Subaiya's abilities, stating, 'Thimaya brings proven expertise in scaling services and software businesses through the right balance of innovation, simplicity, and operational excellence.' His extensive background aligns with GenpactNext, the company's initiative that leverages artificial intelligence to drive transformative changes within the organization and to enhance its core business services.

Thimaya Subaiya boasts an impressive 25 years of experience in technology and business. Currently serving as the Executive Vice President of Operations at Cisco, he is responsible for overseeing various operational functions, including security, supply chain management, and information technology. His previous roles at Cisco included Chief Transformation Officer, where he accelerated the shift to software-as-a-service models, and Chief Customer Experience Officer, where he drove significant growth in Cisco’s service portfolio, valued at $13 billion. Additionally, Subaiya's earlier career saw him holding influential positions at Salesforce and Oracle, further showcasing his diverse expertise in the tech industry.

Subaiya completed his MBA at the ENPC School of International Management, which added to his substantial knowledge and skillset. In joining Genpact's Board, he aims to enhance the company’s abilities to transform AI insights into actionable solutions. He noted, 'AI is rapidly becoming more integrated into our work and personal lives, making knowledge instantly available to everyone. The real power lies in understanding how to contextualize and apply that AI knowledge, transforming it into creative ideas and practical solutions.'

Jim Madden, the Chairman of the Board at Genpact, remarked on Subaiya's appointment by emphasizing the fresh perspective and innovative thinking he brings. He stated, 'Thimaya rounds out our talented Board of Directors, bringing not only a fresh perspective and innovative thinking but also proven expertise in building solutions that help customers accelerate business outcomes.'

Genpact is currently navigating an increasingly complex business environment, where the integration of AI into operations is no longer optional but essential. In light of this, the leadership team believes Subaiya’s insights will be critical for guiding future initiatives aimed at leveraging AI technologies to foster sustainable growth for their clients.

The company is recognized for its efforts in delivering lasting value to enterprises worldwide through its advanced technology services, rooted in operational excellence and deep business acumen. Genpact operates with a mission driven by curiosity, courage, and innovation, allowing it to implement data and technologies that pave the way for the future.

As the role of technology continues to expand, Subaiya's significant background in both operational strategies and customer experience will likely assist in shaping Genpact's ongoing strategies for growth and stability, especially amidst the rapid advancements in AI.

In conclusion, Thimaya Subaiya’s addition to the Genpact Board signals a robust commitment to harnessing technology and innovation in ways that not only meet market demands but also drive substantial value for clients across various industries. It’s an exciting time for Genpact as they embark on this new phase of leadership and technological advancement.