Frost Bank Achieves Unprecedented 16th Year at Top of J.D. Power's Texas Retail Banking Satisfaction Rankings

Frost Bank Leads in Customer Satisfaction for 16 Years

For an impressive 16 years in a row, Frost Bank has been recognized as the leader in retail banking customer satisfaction in Texas, according to the latest findings from the J.D. Power 2025 U.S. Retail Banking Satisfaction Study℠. This remarkable achievement highlights Frost Bank’s consistent dedication to providing superior banking services, outpacing its competitors by a notable margin.

The latest study, which surveyed retail banking customers across the country, reveals that Frost Bank secured an overall satisfaction index score of 745. This score stands 68 points above the Texas regional average, underscoring the bank's excellent service quality and customer engagement. What’s even more impressive is that Frost Bank took the top position in six out of the seven key dimensions evaluated in the study, which include trust, staff interaction, range of account options, customer convenience, efficiency in saving time and costs, and the quality of digital banking channels.

Phil Green, Chairman and CEO of Frost Bank, attributes this ongoing success to a steadfast commitment to building strong relationships with customers, emphasizing exceptional service standard, ethical banking practices, and secure asset management. "These results show that even as we have grown over the past few years, we remain committed to creating the best possible relationships with customers based on top-quality service, high ethical standards, and safe, sound assets,” Green stated. “It couldn't be possible without the great team of Frost bankers, who prove every day that we make people's lives better."

The J.D. Power customer's satisfaction study is recognized as the most comprehensive survey of its kind within the retail banking sector, encompassing feedback from roughly 110,000 banking customers. This ensures a robust analysis of their experiences and a well-rounded view of customer satisfaction across various banks. Throughout its 16-year run, the study has consistently ranked Frost Bank at the top for Texas, reflecting the bank’s exceptional performance in providing customer-centric services.

Frost, which operates under Cullen/Frost Bankers, Inc. (NYSE CFR), boasts $52.5 billion in assets as of December 31, 2024, and is counted among the largest banks in the U.S. With a legacy rooted in Texas since 1868, Frost Bank has continuously evolved to meet the financial needs of Texans across diverse regions including Austin, Corpus Christi, Dallas, Fort Worth, Houston, the Permian Basin, the Rio Grande Valley, and San Antonio. Their offerings encompass a comprehensive range of banking, investment, and insurance services tailored for both individual and business clients.

With the recent recognition from J.D. Power, Frost Bank not only reinforces its reputation as a trusted financial partner but also sets a benchmark for excellence in customer service within the retail banking landscape. As they look to the future, Frost’s ongoing commitment to enhancing customer experiences remains unwavering, signaling even brighter prospects for financial service excellence in Texas.

For more insights into Frost Bank’s services or to learn more about how they plan to maintain their leadership in customer satisfaction, visit their official site at www.frostbank.com or contact their representative Bill Day at 210-220-5427.