#USA #Customer Service #Stevie Awards #Bonita Springs #BeneCard PBF

BeneCard PBF's Remarkable Achievement at the 2025 Stevie Awards

BeneCard PBF, a leader in the pharmacy benefit management industry, has recently been honored with the Silver Award in the Sales & Customer Service, Contact Center of the Year category during the prestigious 2025 Stevie Awards ceremony. This recognition is a testament to their unwavering commitment to delivering extraordinary customer service, particularly in the highly competitive landscape of pharmacy benefit management.

The Stevie Awards are globally recognized as the premier awards for customer service and sales professionals, attracting nominations from organizations across various industries and regions. This year, the event celebrated its 19th anniversary and was held in New York City on April 10, with over 400 industry professionals present.

BeneCard PBF has showcased consistent excellence, having previously won the Stevie Award in 2024 under the introduction, "Our Members are Our Purpose." This year's award was achieved under the evolved submission, "Our Members are Our Purpose, Next Generation," which highlighted the organization’s dedication to innovation in service and continuous improvement. The judges lauded BeneCard PBF for their outstanding performance in ensuring customer satisfaction and service quality.

Praise from Industry Leaders

Jeff Shea, the President of BeneCard PBF and Benecard Central Fill, expressed his pride in the award, stating, "This prestigious accolade is a testament to the unwavering dedication, exceptional skills, and relentless commitment to excellence demonstrated by our call center team. Their hard work and passion for delivering outstanding customer service have set a benchmark in the industry, and this recognition is well-deserved."

The evaluations conducted involved assessing more than 2,100 nominations from organizations worldwide, which speaks volumes about BeneCard PBF’s exceptional standing within the pharmacy benefit management sector. Their relentless pursuit of excellence and sustained high performance has indeed set them apart as leaders in their field.

Commitment to Excellence

Through value-based approaches, BeneCard PBF prioritizes not just service delivery, but also health outcomes that positively impact their members and clients. They are known for their successful administration of self-funded prescription drug programs, catering to a diverse clientele including large corporations, smaller enterprises, labor unions, and health care organizations.

Their award-winning Customer Service/Contact Centers provide support to patients, members, pharmacists, and prescribers 24/7, 365 days a year, with offerings available in over 240 languages. This level of commitment to accessibility and service quality plays a critical role in their recognition and success.

Industry Impact

Maggie Miller, president of the Stevie Awards, highlighted that this year’s winners demonstrated exceptional levels of achievement. She stated, "The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

In essence, the journey of BeneCard PBF is reflective of the hard work that goes behind providing high-quality customer service. Their recent award not only honors their achievements but also reinforces their philosophy of placing members at the core of their operations. For more information about BeneCard PBF and their range of services, visit benecardpbf.com.

As they continue to evolve and innovate, the recognition from the Stevie Awards serves as motivation for BeneCard PBF to maintain their dedication to exceptional service and to further enhance the health outcomes of their members in the years to come.