#United States #Dallas #SignaPay #ISO Program #Dual Pricing

SignaPay Enhances ISO Partner Program Ahead of 2026

SignaPay, a merchant services provider based in Dallas, is taking significant strides to enhance its ISO Partner Program as it gears up for 2026. After a year focused on refining and investing in its offerings, the company aims to strengthen its partnerships, setting itself apart from many large processors who introduced new fees and restrictive policies in 2025.

A Different Approach to Merchant Services

Amid a brewing storm of discontent within the industry, particularly among independent sales offices (ISOs), SignaPay has opted for a distinct strategy characterized by transparency, flexibility, and growth support. This shift comes at a crucial moment, as other processors continue to adopt what many are calling 'junk fees'—sudden and unexplained costs that erode both ISO profitability and merchant trust.

For example, a well-known processor raised its 'security fee' sharply from $285 to $499 during 2025, only to retract it later following backlash. ISOs are voicing concerns over slow support, unclear payout structures, and sudden pricing adjustments, prompting them to seek alternatives. SignaPay positions itself as that alternative, dedicated to rebuilding trust in merchant services.

Built with ISOs in Mind

Unlike its competitors, SignaPay has emphasized the fundamental needs of ISOs: control, clarity, and consistency. According to Matt Nern, Executive Vice President of the company, investing in essential tools and technology has been a priority. “While others were focusing on fees, we were enhancing our programs and training,” Nern states, cementing SignaPay’s commitment to meaningful partnership.

For nearly two decades, SignaPay has provided exceptional benefits:

• - Residual splits of up to 90%
• - Dedicated partner representatives who are available for calls and deal closures
• - Flexible payouts, loans, and portfolio buyouts allowing partners to scale
• - Expanded banking partnerships catering to diverse verticals including CBD, firearms, and more.

Major Advancements with Proprietary Technology

A pivotal aspect of SignaPay's expansion plan is its proprietary customer relationship management (CRM) and payment gateway system, which will ultimately provide the company greater control over account management and enable faster technological innovation.

This new system will integrate with CLEAR, specializing in identity verification through automated onboarding, leveraging driver’s license authentication and secure capture of documentation. Key innovations also include digital signatures, automated near-instant approvals through AI-driven tools, and increased data accuracy.

The integrated payment gateway will ensure swift and reliable transaction routing, with future capabilities set for 2026 to include card-present and EMV certifications, alongside batch settlement and ACH processing. This direct involvement in the flow of funds positions SignaPay to enhance risk management and operational efficiency, boosting overall transparency for both ISOs and merchants.

Integrated Payment Solutions for Modern Needs

SignaPay is also a pioneer in Dual Pricing, evidenced by its PayLo product, which provides an integrated solution that includes multiple eCommerce platforms and point-of-sale systems. 2025 saw further enhancements of this technology to accommodate a broader range of devices and operational demands. Noteworthy is the introduction of Bodega AI POS, an AI-enabled system tailored for small retailers, alongside improved options for invoicing and mobile payments.

Victor Garcia Pineda, Director of Product at SignaPay, confirms, “PayLo remains one of the most effective tools for ISOs nationwide.” With these enhancements, partners can deploy solutions across various industries and devices seamlessly.

Training and Support Programs

The company also rolled out EmpowerU, an extensive eLearning platform that prepares new agents and ISO offices for field success. Covering a spectrum of topics from credit card processing basics to advanced sales techniques, this initiative reflects SignaPay’s commitment to equipping partners for success. Beyond training, SignaPay’s growing marketing resources, including customizable brochures and co-branded websites, are designed to expedite the sales process.

Moreover, maintaining merchant satisfaction is paramount for SignaPay. Their “Retention is Revenue” strategy aims to minimize churn while ensuring merchants receive around-the-clock bilingual support and proactive issue resolution facilitated by AI monitoring.

Welcoming New Partnerships

With its revamped infrastructure, SignaPay is now open to new ISO applications for 2026. The program is designed for both established firms and emerging ISOs that are looking for scalable solutions backed by transparency and dedicated support.

Matt Nern encourages potential partners, stating, “This is a pivotal moment for ISOs to reassess their partnerships for 2026.” SignaPay promises a relationship focused on partner growth, emphasizing its commitment to fostering a collaborative environment that prioritizes ISOs’ needs over profit margins.

For more information, ISOs can visit the SignaPay partner page at signapay.com/partners.

About SignaPay

Founded in 2006, SignaPay is dedicated to providing innovative payment solutions designed to empower independent partners in the merchant space. With its mission to deliver flexible and transparent services, the company continues to navigate and thrive within the complexities of the payment processing industry.