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JAL Group Releases Integrated Report 2025

On August 29, 2025, JAL Group launched its Integrated Report 2025, aimed at providing stakeholders with an insightful overview of the company's efforts in creating social and economic value through its services. Available on the official JAL website, the report emphasizes the Group's focus on sustainable growth and the significance of connecting people through travel.

Highlights from the Report

CEO's Message

The report features a message from the CEO reflecting on the achievements and progress made during the first year of his presidency. This section outlines the results of the current mid-term management plan and elaborates on the strategies aimed at further growth beyond fiscal year 2026. Stakeholders can gain a clear understanding of how JAL Group plans to navigate future challenges and opportunities.

Creating Value Through Connections

In the first chapter, the report delves into JAL Group's narrative about generating social and economic value by fostering connections and relationships via travel. By emphasizing the importance of mobility, the report portrays JAL Group as a catalyst for creating significant societal value. Through various services, the Group aims to enhance interpersonal connections, thereby contributing to both individual and collective experiences.

Customer-Centric Approach

A significant part of the report is dedicated to JAL Group's customer-centric management philosophy. The Chief Commercial Officer (CCO) shares insights on leveraging the company’s established customer base to create a more engaging service experience. The CCO also discusses how storytelling and relatable customer experiences are vital to fostering empathy and a strong bond between the brand and its customers.

Commitment to Quality Information Disclosure

JAL Group continues its commitment to fostering better dialogue with diverse stakeholders. This Integrated Report serves as a platform for high-quality information disclosure, focusing on management policy, strategic direction, and the Group's latest developments. Stakeholders can expect ongoing transparency and comprehensive information that reflects JAL Group’s dedication to societal responsibilities.

Through this report, JAL Group not only highlights its achievements but also sets out a clear path for future endeavors aimed at addressing social challenges while enhancing the economic framework. The commitment to sustainability and meaningful connections remains at the core of the Group's operational strategies, positioning it as a leader in the industry.

For full details and a deeper dive into JAL Group’s strategic initiatives, visit JAL Sustainability Report.